Training Specialist

Make an impact while supporting those who make a difference. At 211 Palm Beach/Treasure Coast, we\'re dedicated to providing help, hope, and support to individuals and families in need. As our Training & Quality Improvement Specialist, you\'ll play a vital role in ensuring that our Resource Center and program staff are equipped with the knowledge, skills, and confidence to deliver high-quality, compassionate service every day.nAbout the RolenThe Training & Quality Improvement Specialist supports excellence in service delivery through comprehensive training and continuous quality improvement initiatives. This position designs and delivers engaging onboarding and ongoing training, monitors staff performance for quality assurance, and collaborates across teams to identify trends, develop new training content, and promote professional growth.nThe role also provides occasional coverage in the Resource Center to maintain firsthand understanding of our services and client needs.nReports to: Training and Quality Improvement ManagernKey ResponsibilitiesnnDeliver comprehensive new hire and refresher trainings for Resource Center and program staff.nDevelop and maintain training materials, manuals, and resources to ensure alignment with best practices and accreditation standards.nEvaluate training effectiveness through observation, feedback, and data analysis-adjusting approaches as needed.nProvide individualized coaching and mentoring to support staff development and performance improvement.nCollaborate with leadership to align training initiatives with quality improvement findings and performance goals.nAssist in planning and facilitating agency-wide training events and workshops.nPrepare and maintain training documentation, reports, and compliance records.nSupport quality improvement reviews and scoring as needed.nOccasionally assist in the Resource Center by answering calls, texts, chats, or social media contacts to stay current with client needs and service delivery processes.nParticipate in special projects and other duties as assigned.nnQualificationsnEducation & Experience:nnBachelor\'s degree in a related field preferred; high school diploma or equivalent required.nEquivalent combination of education, training, and relevant work experience may be considered.nExperience in the human services field required.nExperience in training design, facilitation, or staff development strongly preferred.nSuccessful completion of Resource Center training class (or ability to complete upon hire).nFamiliarity with community resources preferred.nBilingual (English/Spanish or English/Creole) preferred.nnKnowledge, Skills, and Abilities:nnStrong presentation and communication skills with the ability to engage diverse learners.nAbility to establish rapport and build trust with staff, volunteers, and community partners.nStrong analytical and organizational skills, with the ability to interpret performance data.nDemonstrated professionalism, initiative, and sound judgment.nProficiency with Microsoft Office Suite and training software platforms.nCommitment to reliability, punctuality, and teamwork.nnWhy Join UsnnMeaningful work that makes a real impact in our communitynSupportive, mission-driven team environmentnOpportunities for professional growth and developmentnCompetitive pay and benefitsnnReady to inspire and empower others? Apply today to join a compassionate team dedicated to improving lives through connection, information, and care.nAbout Us: n211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. Our agency fosters a compassionate team dedicated to serving Palm Beach County and the Treasure Coast, encompassing five counties. With additional partners contributing funding, we\'ve established a high-quality, centralized access point for essential health, human services information, and crisis support. Recognized nationally by the FCC for information and referral purposes, 2-1-1 has become the designated telephone number for our agency\'s helpline. Our mission is to save lives through crisis intervention and by connecting people to essential health, mental health, and wellness services 24 hours a day, every day.nnThe position: Full time nBenefits:nnHealth insurancenDental insurancenVision insurancenEmployee assistance programnLife insurancenPaid time offnnnWork Location: Lantana, FL 33465