Transitional Housing Specialist

The Transitional Housing Site Manager/Case Manager is responsible for the daily operations of the YHDP-funded transitional housing program, ensuring a safe, stable, and supportive living environment for youth experiencing homelessness. This role combines property management with case management services, working directly with young adults (ages 16-24) to support their transition to permanent housing, employment, education, and self-sufficiency. Key Responsibilities: Housing Operations & Site Management: Oversee the day-to-day operations of the transitional housing facility, ensuring a safe and well-maintained environment. Enforce program policies, house rules, and participant agreements while maintaining a trauma-informed and youth-centered approach. Conduct unit inspections and coordinate maintenance requests, ensuring compliance with local housing codes and safety regulations. Maintain accurate records of unit occupancy, lease agreements (if applicable), and incident reports. Ensure that participants understand their rights and responsibilities within the program. Case Management & Supportive Services: Provide individualized case management services, including housing stability planning, life skills development, education and employment assistance, and referrals to supportive services. Conduct comprehensive intake assessments and develop individualized service plans with program participants. Support participants in securing permanent housing by assisting with applications, landlord engagement, and housing navigation. Connect youth to community-based resources such as mental health services, substance use treatment, healthcare, education, and employment programs. Facilitate life skills workshops, including budgeting, tenant rights and responsibilities, conflict resolution, and job readiness. Maintain case notes and documentation in the agency’s case management system, ensuring compliance with grant requirements. Crisis Intervention & Youth Engagement: Provide crisis intervention, conflict resolution, and mediation as needed to support a positive living environment. Foster a supportive and empowering space where youth feel safe, heard, and respected. Collaborate with youth to develop and achieve personal goals, advocating for their needs within the system of care. Promote youth voice and leadership within the program, incorporating feedback to enhance service delivery. Program Compliance & Reporting: Ensure compliance with YHDP, HUD, and agency policies, including Housing First, Positive Youth Development, and Trauma-Informed Care principles. Track and report program outcomes, including housing stability, employment, and educational progress of participants. Participate in Coordinated Entry and case conferencing meetings to ensure seamless service coordination. Assist with grant reporting, data entry, and required documentation for funders and oversight bodies. Qualifications & Skills: Education: Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred. Equivalent experience in youth services, housing programs, or case management may be considered. Experience: Minimum of 2 years working with youth experiencing homelessness, transitional housing, or related social services. Knowledge: Understanding of trauma-informed care, Housing First, Positive Youth Development, and harm reduction approaches. Skills: Strong case management and advocacy skills. Ability to de-escalate crises and provide conflict resolution. Strong organizational and documentation skills. Excellent interpersonal and communication skills to engage youth effectively. Experience with property management, housing navigation, or landlord relations is a plus. Technology: Proficiency in case management software (such as Apricot), Microsoft Office, and online databases. Other Requirements: Valid driver’s license and reliable transportation. Ability to work flexible hours, including occasional evenings and weekends. Ability to pass background checks in accordance with agency policies. Work Environment: Work will take place in both office and residential settings. Regular travel may be required to housing sites, partner agencies, and community meetings. Requires the ability to remain calm and professional in high-stress situations involving youth in crisis.LOCATIONS: Looking for Transitional Housing Site Managers to work the following locations Cape Location Only Full-Time