Travel Customer Support Specialist
Kopp Travels
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- Location
- Chattanooga, TN
- Work style
- Remote only
- Job type
- Full time
- Posted
- Oct 18
- 1 day ago
Career path
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About the company
Kopp Travels
Travel Arrangements · 11 to 50 employees
What you'll do
- The specialist will manage client inquiries via multiple channels and assist with travel bookings, changes, and cancellations.
- They are also responsible for providing accurate destination information and ensuring overall client satisfaction throughout the travel journey.
What you need
- Candidates should possess excellent communication skills and a detail-oriented approach to customer service.
- While travel or hospitality experience is considered a plus, it is not strictly required for this role.
Key skills
Customer serviceCommunication skillsProblem-solvingAttention to detailBooking platformsTravel industry knowledgeOrganizationEmail supportPhone supportEmpathy
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Perks
- Remote work
- Flexible scheduling
- Career growth opportunities
- Travel perks
- Industry discounts
- Training and guidance
See full description on company page, apply now
Read the full posting here
Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.
This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.
Key Responsibilities
Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
Assist with travel bookings, changes, cancellations, and special requests
Provide accurate information about destinations, travel requirements, and agency policies
Follow up with clients to confirm trip details and overall satisfaction
Handle questions or concerns with empathy, professionalism, and strong problem-solving skills
Ideal Candidate
Excellent written and verbal communication skills
Customer service experience (travel or hospitality experience is a plus, but not required)
Organized, dependable, and detail-oriented
Comfortable using technology and learning booking platforms and systems
Passionate about travel and helping others create memorable experiences
What We Offer
100% remote position with flexible scheduling
Opportunities for growth within the agency
Travel perks and exclusive industry discounts
Supportive team environment with ongoing training and guidance
If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.