Treatment Coordinator

Treatment Coordinator ORVAC - Northwest Arkansas Full-Time, In- Person · Monday– Thursday , 7 :00am– 5 :30 pm · Base Salary + Performance Incentives About Us Ozark Regional Vein & Artery Center (ORVAC) - named 2025 Best of Northwest Arkansas: Vein Center - along with our affiliated clinics Renew Aesthetics (Best Weight Loss Clinic) and The Edge Men's Health (Best Men's Clinic), is a growing, award-winning group of practices built around personalized, root-cause healthcare. We're looking for a reliable, detail-oriented Treatment Coordinator to help our patients move confidently from a treatment recommendation to scheduled care. The Role As our Treatment Coordinator, you'll pick up where the consultation leaves off . Once a patient has come in for their appointment and a provider has recommended treatment, you're the person who takes it from there - walking them through their insurance benefits where applicable, answering questions about cost and coverage, and getting their treatment appointment on the calendar. You'll be a calm, knowledgeable guide at a pivotal moment in a patient's care, helping them feel confident about moving forward. What This Role Does This is a back-end , patient-facing role focused on turning a treatment recommendation into a scheduled, committed patient. You'll work closely with our clinical teams and Client Concierge staff to make sure nothing falls through the cracks between consultation and care. Explain insurance benefits to patients where applicable, breaking down coverage, out-of-pocket costs, and payment options in clear, understandable terms. Present treatment plans and pricing with confidence, helping patients understand their options and next steps. Schedule treatment appointments promptly after a recommendation is made, keeping patients moving forward in their care. Follow up with patients who haven't yet scheduled, helping them take the next step and re-engaging those who've paused. What You'll Do Meet with patients following their consultation to review the provider's recommended treatment plan. Verify and explain insurance benefits where applicable, providing clear breakdowns of coverage, deductibles, and out-of-pocket costs. Present pricing, packages, and financing options clearly and confidently, answering questions and addressing concerns. Schedule treatment appointments and coordinate logistics across providers and locations. Maintain accurate records of treatment plans, conversations, and follow-ups in our CRM/EMR systems. Conduct proactive follow-up with patients who have not yet scheduled their recommended treatment. Re-engage patients who have delayed or paused care, helping them get back on track. Collaborate closely with providers and Client Concierge staff to ensure a seamless handoff from consultation to treatment. What We're Looking For Strong interpersonal and relationship-building skills, especially when discussing cost and coverage. Excellent written and verbal communication. A warm, professional presence that puts patients at ease when talking about money or insurance. High emotional intelligence and empathy. Attention to detail and a process-oriented mindset - nothing falls through the cracks. A confident, empathetic approach to helping patients say yes to care, without being pushy. Comfort learning practice management, CRM, and insurance verification tools. Experience with medical billing, insurance verification, patient financial counseling, or healthcare sales is a plus. Interest in holistic or functional medicine principles is a plus. Bi-lingual in Spanish is highly preferred. Schedule & Compensation Full-time, in-person role supporting multiple clinic locations in Northwest Arkansas Monday– Thursday , 7 :00am– 5 :30pm (some flexibility may be needed based on business needs) Base Pay $ 18 + DOE , plus performance incentives tied to increased conversion rates 401(k) Health, dental, vision, and other great benefits Paid time off Why Join Us Be part of an award-winning, growing group of clinics Work in a collaborative, supportive environment with real access to leadership Room to grow - we invest in our high performers Ready to join our team? We'd love to hear from you - apply today!