User Support Field Technician I

User Support Field Technician I Req No. 2026-11293 Company Central Health Job Locations US-TX-Austin Category Hidden (21644) Type Regular Full-Time Overview The User Support Field Technician I serves as a liaison between the User Support team and the customer for assigned sites/clinics/locations and is responsible for overseeing/monitoring all issues, requests, and project work specific to assigned sites/locations, including issues related to workstations, applications, peripherals, hardware, service, and EMR/EPM issues. This role will provide support through daily/weekly onsite visits, as well as through telephone and email communication. Additionally, the User Support Field Technician I will use their excellent technical and customer service skills, professionalism, and initiative to resolve issues and questions quickly and efficiently. Responsibilities The User Support Field Technician I MUST: • Act as liaison between the User Support team and the customer for assigned sites/clinics/locations and oversee/monitor all issues, requests, and project work specific to assigned sites/locations • Maintain a direct relationship with leadership and users of assigned sites/clinics/locations and check-in daily through site visits, phone calls, emails, and ticket responses • Identify, research, and resolve escalated support tickets using User Support tools and processes, including general support and EMR/EPM issues • Plan, schedule, coordinate, and perform deployment/maintenance of new hardware, software, and network infrastructure for assigned sites/locations • Lead and work on assignments requiring independent action and a high degree of initiative to resolve issues • Ability to troubleshoot high-level and/or complex technical issues related to PC hardware and ancillary hardware, Windows operating systems, Microsoft Office products, remote support tools, Active Directory, and encryption products • Strong customer service skills • Build, install, and maintain all IT office hardware, including laptops, monitors, docking station, printers, scanners and additional hardware. • Perform basic network troubleshooting • Respond to escalated issues and ensure tickets are closed within User Support defined timeframes. • Build strong relationships with users, management, and third party vendors. • Add computers to Active Directory • Help maintain and support client operating systems and end-user software, using remote administration tools. • Support hardware deployment, including receiving, staging, imaging, and deploying workstations, printers, scanners, and other peripheral devices. • Troubleshoot and resolve hardware and software problems on workstations and portable devices. • Provide on call after hours support on rotational schedule. • Develop and document resolutions to common Help Desk issues and workflows and make recommendations for process improvements. • Travel to other offices/sites/clinics to provide support as needed. • Log all support issues accurately and in a timely fashion using departmental support tools and processes • Provide excellent customer service, including taking ownership of site-wide IT related issues. • Ensure all actions, job performance, personal conduct and communications represent Joint Tech in a highly professional manner at all times. • Be able to lift 50 lbs. • Perform other duties as assigned. Knowledge/Skills/Abilities: • Ability to exercise patience and professionalism during stressful situations • Willing to learn and accept challenges and new responsibilities • Strong attention to detail and accuracy • Strong analytical and problem-solving abilities. • Ability to perform software demonstrations and demonstrate basic hardware and software functionality to end users • Excellent verbal and written communication skills. • Adaptable and responds willingly to change • Ability to build and maintain strong working relationships with customers, leadership, peers, and team members • Adept at reading, writing, and interpreting technical documentation and procedure manuals. • Ability to communicate technical information to individuals with various levels of technical knowledge Qualifications MINIMUM EDUCATION: • Associates Degree (higher degree accepted) or 4 years of practical computer hardware maintenance experience in lieu of education MINIMUM EXPERIENCE: • 2 years of practical computer hardware maintenance experience • Experience working with Microsoft operating systems and computer networks • Experience working with Microsoft operating systems and computer networks • Experience working with desktops, laptops, and other peripheral devices REQUIRED CERTIFICATIONS/LICENSURE: • Comptia A+ Certification Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. 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