User Support Specialist
Treasure Island Las Vegas
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- Location
- Las Vegas, NV
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 2
- 17 days ago
Career path
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About the company
Treasure Island Las Vegas
Hospitality · 1,001 to 5,000 employees
What you'll do
- Handle support calls, troubleshoot hardware, software, network infrastructure and end-user devices, and prioritize and resolve trouble tickets.
- Partner with IT staff and vendors, maintain documentation, and provide training.
What you need
- Requires at least one year of experience as a Computer Support Technician and a high school diploma or equivalent.
- Requires the ability to lift and carry 50 pounds and to communicate effectively in English; a computer technical degree is desired.
- Education: a high school diploma
Key skills
Microsoft Windows OSBasic network installationActive DirectoryDNSMicrosoft Office ProductsSmart Phones & TabletsPC & POS DevicesWindows OS commandsPC’s hardware & softwareThin Clientsinterpersonal skillsCommunicate effectively in English
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Specific functions:
Handle calls covering a large range of issues from hardware failures, to software configuration problems, user training, and general property emergencies related to IT
Actively work trouble ticketing queue ensuring that all issues are prioritized and resolved to customer’s satisfaction
Assist in troubleshooting system software and hardware issues.
Understand customer dynamics and needs at all levels (end-user to executive)
Partner with other IT team members and vendors to resolve problem tickets
Support all end user devices
Troubleshoot Network Infrastructure
Required to follow a IT escalation Policy & Procedures
Maintain documentation and knowledge base, along with general training of other IT staff and end users where appropriate.
Strongly exhibit good customer services skills
Perform other duties as deemed necessary for the success of the department.
Qualifications:
Must have at least one year of experience as Computer Support Technician. Casino industry preferred, but not required.
High School Diploma or equivalent
Attending or completion of an accredited Computer Technical degree desired
Must be skilled in configuration/troubleshooting & working knowledge of Microsoft Windows OS(Current Versions)
Basic network installation (Jack Activation, cross connecting, cable termination, closet punch-downs, line toning, etc.)
Basic Knowledge of Active Directory & DNS
Experience in working with Microsoft Office Products (Current Versions)
Experience with configuring & troubleshooting Smart Phones & Tablets
Upgrade/diagnose/repair components related to a PC & POS Devices (Printers, Scanners, Bar Code Readers)
Possess specific knowledge to Windows OS commands
Experience with installing and upgrading PC’s hardware & software
Knowledge with Thin Clients
Ability to learn new technologies
Ability to work in a fast-paced multiple project environment on an independent basis and with minimal supervision.
Ability to lift and carry 50 pounds.
Communicate effectively in English, in both written and oral forms.
Must have interpersonal skills to deal effectively with all business contacts.
Maintain a professional, neat and well-groomed appearance
Work varied shifts, including weekends and holidays.