Utilities Scheduler
Network Plus
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- Location
- Warrington, United States
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 30
- 1 day ago
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Career path
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About the company
Network Plus
Utilities · 1,001 to 5,000 employees
What you'll do
- Take ownership of workstreams, coordinating work from receipt through to job completion
- Schedule work orders in accordance with SLAs, optimising travel routes and increasing productivity
- Provide customer service to internal and external customers via telephone and webchat
- Maintain timely and accurate input and uploading of information into works management systems
- Ensure issues are recorded and escalated
- Provide daily and weekly reports as required
- Provide a positive and innovative input into the team, through solutions to problems and embracing change
- Ensure safety issues are reported in line with Company procedures
What you need
- Take ownership of the workstreams, coordinating the work from receipt, through to job completion
- Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
- Provide customer service to both internal and external customers via telephone and webchat
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- Ensure that all the client and operational requirements are met in a professional and efficient manner
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
- Ensure that safety issues are reported in line with Company procedures
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Read the full posting here
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.This post requires shift work/weekend work on a rota basis, covering one weekend every three weeks.Key ResponsibilitiesTake ownership of the workstreams, coordinating the work from receipt, through to job completionSchedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivityProvide customer service to both internal and external customers via telephone and webchatMaintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalatedEnsure that all the client and operational requirements are met in a professional and efficient mannerEnsure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every timeProvide daily and weekly reports as required and to ensure that all service levels and objectives are achievedProvide a positive and innovative input into the team, through provision of solutions to problems and embracing changeEnsure that safety issues are reported in line with Company proceduresSkills, Knowledge and ExpertiseBenefitsWe offer a competitive salary based on experience along with a full benefits package.Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.