Utility Services Office Assistant

UTILITY SERVICES OFFICE ASSISTANT POSITION Applications Due: October 30, 2026 JOB INFORMATION Job Title: Utility Services Office Assistant Department: Marion Water Department Reports to Position: General Manager Location: Marion Water Department Overtime Status: Hourly FLSA Status: Non-Exempt Salary: Starting at $55,000 JOB SUMMARY Under the general direction of the General Manager, performs a wide variety of administrative support and accounting tasks which require independent judgement and the application of basic department policies and regulations. This position is non-exempt, with a standard work schedule aligned with the Marion Water Department's business hours of 7:30 a.m. - 4:00 p.m. ESSENTIAL JOB DUTIES/WORK PERFORMED Answers telephones Prepares service work orders Handles customer inquiries, requests, and payments Maintains utility accounts Administers backflow prevention program Prepares reports and correspondence and provides general utility office administrative support. Additional duties may include the following: Delinquent billing collection procedures including filing and tracking liens and submitting accounts to collection agencies and the State Process daily cash receipts and related reports; balance cash drawer Prepare and monitor miscellaneous accounts receivable, including bulk water sales and miscellaneous billing items outside of the utility accounts receivable system Monitor miscellaneous billing item pricing and submitting prices change recommendations Various accounts payable and accounts receivable tasks Process mail Assist other office personnel as needed Other duties as assigned REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS Ability to interact with callers and visitors in a courteous and professional manner Knowledge of modern office procedures and practices Experience with Microsoft Office software products Familiarity with record maintenance and bookkeeping procedures Ability to read and post numerical data with speed and accuracy Familiarity with or the ability to learn utility billing software Skill in the operation of a calculator Ability to perform in a fast-paced environment as well as take initiative during down times. Ability to work in a team environment. Ability to occasionally lift up to 50 lbs. Must meet eligibility requirements for employee fidelity bond as determined by the Department's insurance carrier. EDUCATION/EXPERIENCE High school diploma or G.E.D. equivalency required Minimum of two years of general office and customer service experience, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities. WORKING CONDITIONS Works a standard work week. May be required to work overtime upon demand of workload. REQUIRED BACKGROUND CHECKS Criminal Background Check Sex Offender Registry Check Credit Check Driving Record Check