V.I.E - Digital Shopfloor Support Specialist
Sopra Steria
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- Location
- Kinston, NC
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 20
- 2 days ago
Career path
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About the company
Sopra Steria
Information technology and services · 10,001+ employees
What you'll do
- We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction. You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards. Key Responsibilities Digital Shopfloor Support
- Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
- Deliver training sessions and onboard new users to tools and processes
- Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
- Manage incidents and service requests using the ITSM platform (ServiceNow)
- Monitor application performance and ensure timely resolution of issues
- Reporting & Documentation
- Prepare regular status reports and maintain accurate project documentation
- Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders
What you need
- Required skills
- Proven experience supporting IT solutions and end users in a professional environment
- Strong problem-solving skills, including root cause analysis
- Experience writing technical documentation (e.g., BRD, functional specifications)
- Ability to engage in technical discussions with end users and translate business needs into requirements
- Good understanding of digital technologies and their application in the aerospace sector
- Knowledge of aerospace composite manufacturing processes is an asset
- Familiarity with aerospace regulations, standards, and best practices is a strong advantage
- Experience working with aerospace industry clients is preferred
- Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field
- Languages
- English (required)
- French (nice to have)
- Education: a bachelor's degree
Key skills
Problem-solving skillsRoot cause analysisTechnical documentationFunctional specificationsServiceNowDigital technologiesManufacturing EngineeringComputer ScienceEnglish
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Read the full posting here
We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction.
You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.
Key Responsibilities
Digital Shopfloor Support
Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
Deliver training sessions and onboard new users to tools and processes
Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
Manage incidents and service requests using the ITSM platform (ServiceNow)
Monitor application performance and ensure timely resolution of issues
Reporting & Documentation
Prepare regular status reports and maintain accurate project documentation
Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders
Required skills
Proven experience supporting IT solutions and end users in a professional environment
Strong problem-solving skills, including root cause analysis
Experience writing technical documentation (e.g., BRD, functional specifications)
Ability to engage in technical discussions with end users and translate business needs into requirements
Good understanding of digital technologies and their application in the aerospace sector
Knowledge of aerospace composite manufacturing processes is an asset
Familiarity with aerospace regulations, standards, and best practices is a strong advantage
Experience working with aerospace industry clients is preferred
Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field
Languages
English (required)
French (nice to have)
This position is offered under the VIE (Volontariat International en Entreprise) programme.