Veterinary Assistant - Discharge Coordinator

Position Summary: The Discharge Coordinator owns the patient's journey from surgery to home. As the link between the surgical team, clients, referring veterinarians, and our rehabilitation partner, this role makes sure every orthopedic patient leaves Sirius Veterinary Orthopedic Center safely and on time, every owner goes home confident in post-operative care, and every referring clinic is kept informed. The Discharge Coordinator also supports the doctor's assistant team as needed. Schedule: Monday 7:00am-11:30am, Tuesday-Thursday 7:00am-4:30pm, Friday 8:00am-5:00pm Key Responsibilities: Educate clients on discharge instructions, including medication administration, wound care, and feeding guidelines. Prepare and verify all discharge paperwork, invoices, medications, and special diets for accuracy and completeness. Conduct follow-up calls to monitor patient recovery, answer client questions, and reinforce compliance with care plans. Organize and return all patient belongings (e.g., medications, lick sleeves, etc.) at the time of discharge. Work collaboratively with veterinarians and veterinary technicians to resolve discharge delays or complications. Maintain thorough documentation of discharge instructions, communications, and follow-up notes in electronic health records. Communicate calmly, compassionately, and effectively with clients, especially in emotionally stressful situations. Address client communications via text or email in a timely and efficient manner Assist the doctor's assistant team when available Perform doctor's assistant duties when needed, including but not limited to appointments, surgery intakes, surgical reports, radiographs, blood draws, and performing laser therapy. Qualifications & Requirements: Education: High school diploma or GED required. Certificate or degree in veterinary technology or a related field preferred Experience: 1–2 years of experience in a veterinary hospital, or in client service in a medical setting. Specialty, surgical, or othopedic hospital experience preferred. Knowledge: Medical terminology, common post-operative medications, veterinary hospital procedures, and medical recordkeeping. Comfortable with computers, client texting platforms, and veterinary practice management software. Communication : Explains medical instructions in plain language, verbally and in writing, and handles emotionally stressful conversations with calm and compassion. Organization : Strong time management and attention to detail, especially when checking medications, instructions, and invoices. Animal handling : Able to safely handle and restrain dogs and cats, including large post-operative patients. Skills: Excellent verbal and written communication skills. Strong organizational and time-management abilities. High attention to detail, especially when preparing instructions and medications. Compassionate, empathetic approach to client interactions. Proficiency with computers and veterinary software systems. Why Join Us? Sirius Veterinary Orthopedic Center (Sirius Vet) is the first of its kind in the Omaha, Lincoln, and Council Bluffs metro area. We are a cutting-edge veterinary practice committed to delivering outstanding care to beloved pets. As a referral-only clinic, we specialize in orthopedic procedures designed to restore comfort, mobility, and overall health for small animals. We offer a comprehensive benefit package with Medical, Dental, Vision, Short-term Disability, Voluntary Life, 401k, and profit sharing.