Veterinary Receptionist

Stevenson Village Veterinary Hospital is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature. Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting. What to Expect As you join our mission, expect to be supported in your work and home life with: A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Employee pet discount because we know your pets are family, too. Salary: $15 - $20 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: This is a full time position. Typical shifts include Monday - Friday 7:00 AM – 6:15 PM, 7:00 AM – 1:00 PM, and 12:00 PM – 6:15 PM, with rotating Saturday shifts from 8:45 AM – 1:00 PM. Responsibilities Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS) Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience Qualifications Minimum 1 year of experience as a veterinary receptionist is required Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing Proven customer service skills; ability to manage high-volume client relations with composure and accuracy Strong verbal and written communication skills, including active listening and conflict resolution Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients About Stevenson Village Veterinary HospitalStevenson Village Veterinary Hospital is a trusted, full-service veterinary practice serving Baltimore and the surrounding communities. Since 1996, our experienced team has provided compassionate, high-quality care for dogs and cats at every stage of life — from wellness exams and preventive care to advanced diagnostics, surgery, dentistry, and more. We pride ourselves on creating a welcoming, supportive environment where pets and their families feel comfortable and well cared for. Our dedicated professionals are committed to lifelong pet health and building lasting relationships with our clients #CSR