Virtual Practice Operations Associate
Willow Health
- Pay
- $50K to $65K
- a year
- Location
- New York, NY
- Work style
- Remote only
- Job type
- Full time
- Posted
- Oct 15
- 6 days ago
Career path
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About the company
Willow Health
Hospital & health care · 2 to 10 employees
In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. In order to make this mission a reality, we are building a virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock crisis coverage, while working to connect patients to the most appropriate next level of care. Our co-founding team has two decades of collective experience working in healthcare and healthcare tech, and we are backed by Andreessen Horowitz and Seae Ventures.
What you'll do
- The hours for this role are Monday to Friday 10:15 AM - 7:15 PM EST. This is a fully remote, virtual role.
- Manage patient access operations including processing appointments, handling inbound calls and voicemails and processing patient inquiries.
- Coordinate patient outreach and engagement by managing multiple tracking systems for inquiries, record requests, scheduling and follow-up communications.
- Execute daily operational tasks including updating provider schedules and availability, processing overnight messages and managing electronic health record documentation.
- Facilitate communication across stakeholders by monitoring operational channels, relaying critical information to clinical staff, escalating issues as needed and promoting effective dialogue between teams and patients.
- Process financial transactions and insurance verification including co-pays and fees, routine insurance eligibility checks and explaining billing responsibilities to patients.
- Maintain quality assurance and data integrity by running and auditing operational reports, reviewing patient charts for accuracy and ensuring compliance with data management standards.
- Develop reports and support business continuity by analyzing operational data for leadership and identifying workflow optimization opportunities.
What you need
- Strong leadership skills and ability to gain the confidence of faculty, staff, leaders, colleagues, etc.
- Ability to display a professional, positive attitude with strong interpersonal skills and communication skills required and must be able to work independently and collaboratively to meet deadlines.
- Highly detail-oriented, self-motivated, efficient, and strong organizational skills .
- Demonstrate a high degree of flexibility in accepting work assignments with the ability to effectively prioritize tasks, understand processes, and resolve issues.
Key skills
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