Volunteer Coordinator

Description JOB SUMMARY The Volunteer Coordinator assists the Director of Volunteer Services in all aspects of volunteer program administration for the Dallas Zoo. SPECIFIC DUTIES AND RESPONSIBILITIES • Works positively and cooperatively with a diverse group of volunteers and all Zoo departments to support the mission of the Dallas Zoo. • Provide clerical, administrative, and logistical support to Director of Volunteer Services and department. • Assist with all aspects of volunteer program administration– recruiting; initial screening of applicants; coordination; scheduling; preparation and maintenance of training and recruitment materials. • Coordinate and conduct initial interviews and onboarding for new volunteers. • Assist with all aspects of the college internship program coordination – interviewing, onboarding, scheduling professional development sessions, coordinating welcome & closing lunch programs. • Recruit and schedule volunteers for projects and assignments as requested. • Maintain volunteer database. • Coordinate volunteer background checks, tuberculosis screenings and readings. • Assist with all aspects of volunteer recognition and coordination of meetings and the annual party. • Purchase and transport supplies and refreshments and assist with physical set up and clean-up for all volunteer recognition, onboarding, and training events. • Provide on-site supervision for special event volunteers, group volunteers (including Zoo Lights & Safari Nights volunteers, corporate groups, community groups, school groups, etc.), special project volunteers and interns. • Produce volunteer email updates. Assist volunteer council with their quarterly newsletter. • Prepare and distribute volunteer information/applications and maintain inventory of these materials. • Perform routine clerical tasks such as filing, typing, copying and mailing. • Maintain stock of uniforms, office supplies and other necessities. • Provide volunteer support for special events, group and ambassador volunteers. • Answer telephones and provide volunteer information to the public. • Perform other duties as assigned by the Director of Volunteer Services. QUALIFICATIONS • H.S. Diploma required, Bachelor’s degree preferred or equivalent combination of education and experience. • Experience supervising adults and/or children in a group atmosphere. • Experience recruiting, coordinating and retaining volunteers (preferred). • Software skills – Microsoft Office (Word, Excel and Publisher) and volunteer tracking software. • Excellent oral and written communication skills as well as analytical and problem-solving skills are essential. • Able to work flexible hours, including weekends, as necessary to meet deadlines and department goals. WORK ENVIRONMENT • Regularly works irregular hours, including weekends and evenings. May have a regular schedule that includes Saturday/Sunday. • Routinely runs errands off-site; must have access to reliable transportation. • Ability to exert light physical effort in sedentary to light work. This may involve some lifting, carrying, moving, pushing, and/or pulling of objects/materials of up to 50 pounds. Tasks may also involve significant periods of standing or walking outside during events, as well as during event set-up or break-down times. • Must be able to follow oral and written instructions. • Must have a valid driver’s license (to operate Zoo vehicles) with reliable transportation.