Volunteer Coordinator

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope WHAT WE WILL DO FOR YOU: As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind A 37.5 per hour work week to ensure work/life balance Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy Employer-paid short- and long-term disability insurance Life insurance coverage at no cost to you Up to 2 weeks of vacation in your first year (based on hours worked) Up to 2 weeks of sick leave (based on hours worked) 12 paid agency recognized holidays 2 floating holidays to use your way 403(b) retirement plan with employer matching (eligibility applies) Access to our Employee Assistance Program (EAP) for you and your family Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status HOW YOU WILL MAKE AN IMPACT: All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Volunteer Coordinator is responsible for recruiting, screening, onboarding, training, matching, and supporting volunteers who work with clients in the Community Integration Department’s case management programs. The position partners closely with program staff to create safe, consistent, culturally responsive volunteer services that complement each client’s individualized goals. The Volunteer Coordinator serves as the primary point of contact for volunteers and helps ensure that volunteer activities, documentation, boundaries, confidentiality, and required clearances align with LCSNW policies and applicable program requirements. Recruit volunteers through community outreach, faith communities, colleges and universities, businesses, partner organizations, volunteer platforms, and other local networks. Coordinate volunteer applications, interviews, reference checks, background checks, required clearances, orientation, and placement documentation. Provide initial and ongoing training on trauma-informed and culturally responsive engagement, confidentiality, professional boundaries, mandated reporting, client safety, and program-specific expectations. Collaborate with program staff to identify appropriate volunteer roles and match volunteers with clients based on client goals, language, location, availability, interests, transportation needs, and staff recommendations. Maintain regular contact with volunteers and program staff to monitor matches, address concerns, reinforce expectations, and support volunteer retention. Serve as a resource to volunteers who provide mentorship, English-language practice, tutoring, employment support, community orientation, transportation support, or other approved activities. Maintain accurate volunteer records, including applications, agreements, clearances, training completion, placement information, service hours, match notes, and exit documentation. Track volunteer participation, service hours, retention, match status, client and volunteer feedback, and other outcomes needed for program monitoring, quality improvement, and reporting. Develop and update volunteer position descriptions, orientation materials, training resources, procedures, forms, and recognition activities. Support an inclusive volunteer culture that values the strengths, dignity, choices, privacy, and lived experiences of refugees, immigrants, and other newcomers. Participate in staff meetings, trainings , supervision, and continuous quality improvement activities. Perform other related duties as assigned. HOW YOU WILL BE A GREAT FIT: High school diploma or equivalent AS/BA in social services, nonprofit management, community development, human resources, education, or a related field OR t wo years of relevant experience in volunteer coordination, community engagement, program coordination, social services, or a related area Excellent communication skills with the ability to read, write, and speak in English This position requires reliable transportation for business purposes, such as between work locations, community settings, and driving clients in a personal and/or agency vehicle. Ability to work effectively in a multicultural setting, demonstrating excellent organizational skills and interpersonal skills, and building strong working relationships with team members and partners. Strong organizational and follow-through skills, including the ability to manage multiple volunteer applicants, placements, schedules, deadlines, and records. Ability to facilitate engaging orientations and trainings for volunteers with varied backgrounds and levels of experience . Understanding of volunteer management practices, including recruitment, screening, onboarding, matching, supervision, recognition, retention, risk management, and documentation. Ability to maintain confidentiality, reinforce professional boundaries, respond appropriately to concerns, and use sound judgment when supporting volunteers who work directly with clients . Proficiency with Microsoft Office and the ability to learn databases, volunteer management systems, and other technology used for tracking and communication. Personal or professional experience living and/or working with immigrant/refugee families. Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to work independently, collaborate across programs, solve practical problems, and interpret written and verbal instructions, policies and procedures Availability to occasionally attend volunteer activities, orientations, or community events outside standard business hours. Standard LCSNW criminal clearance, including national sex offender, motor vehicle records, valid driver’s license and auto insurance. Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.