Warehouse Dock Coordinator

***This position is located at 126 Memorial Parkway in Niagara Falls** Job purpose As a Warehouse Dock Coordinator, one will be responsible for items related to managing the Warehouse dock and checking in drivers. This includes order/load verification, keeping track of open/full doors, assigning doors, contacting drivers, printing BOL’s and packing slips, communicating with CSRs, answering phone calls, responding to email, entering inbound/outbound data into Customer’s ERP System, removing glad lock from airline, ensuring seal is applied to the trailer and other assignments as requested. Duties and responsibilities Provide exceptional customer service Manage and check-in drivers efficiently and effectively Obtain and maintain necessary records and track items such as inbounds, outbounds, BOLs, packing slips, schedules and orders Perform data entry into Customer’s ERP System Daily communication via telephone calls and emails to internal departments Prioritize and multi-task client requests on a daily basis Obtain and evaluate all relevant information to handle inquiries and complaints Respond in a prompt and courteous manner to client requests Manage yard and door traffic Update arrival and departure times in Vision schedule Secure trailers (inbounds/outbounds) Remove glad lock from airline Ensure the seal is applied to the trailer Manage shipped paperwork and prepare for shipment to HQ Follow all safety procedures and SOPs Perform all other duties as assigned Qualifications High School Diploma or GED required Customer service experience Excellent verbal and written communication skills Ability to multi-task Problem analysis and problem-solving Attention to detail and accuracy Initiative Basic PC skills and MS Office Suite (Excel, Word, Outlook) Ability to work in fast-paced environment, independently and with team Safety Requirements Must wear safety boots/shoes. Must wear safety vest. Physical requirements Must be able to lift up to 50 lbs. Direct reports None Monday-Friday, 8:00am-4:30pm