WIC Certification Specialist (WI5509 - Northwest WIC)

Responsible for providing breastfeeding support and nutrition education within the Special Supplemental Program for Women, Infants, and Children (WIC). Assists in cross training other employees, quality assurance/improvement and outreach. Completes certification process, issues benefits, schedule appointments and makes internal and external referrals for potential WIC participants using the WIC MIS system. Performs general office duties, maintains and audits WIC EBT card inventory, investigates dual participation and verifies transfers from other WIC projects. DUTIES AND RESPONSIBILITIES: 1. Performs nutrition assessments by obtaining and documenting applicant’s diet and health history in the WIC MIS system. Completes a federally mandated risk assessment, assigns individual food packages and approves medical request for food and formula while maintaining proper documentation. Performs all duties following HHSC and local agency policies, procedures and guidelines. 2. Engages in nutrition and breastfeeding counseling, support and education services in various modalities to groups and individuals. 3. Complete certification process including activities such as goal setting, reviewing rights and responsibilities, voter’s registration and making referrals to other services, as appropriate. Prepares family benefit issuance and future appointments. 4. Schedules and monitors client appointments. Request necessary documentation from applicants/participants and sends appropriate links to obtain information. Screens and documents identification, income and residence status for program eligibility. Performs general office duties, provides telephone and front desk coverage. 5. Coordinates, orders, receives, maintains office supplies and WIC forms and brochures. Audits and maintains WIC EBT card inventory. 6. Investigates dual client participation. Verifies information from other WIC projects for transfers, in state and out of state, including changes of custody. 7. Provides exceptional internal and external customer service. Greets each customer with appropriate introduction and is attentive to participants during peak wait times. Addresses concerns prior to the end of interaction. Assist other departments as appropriate. 8. Accurately obtain and document anthropometric measurements, including hemoglobin, hematocrit, and diet recalls. 9. Ensures compliance with required training to include attending conferences, meetings, and travel. Assists with training other employees, quality assurance/improvement and with outreach. 10. Performs other related duties as assigned. JOB QUALIFICATIONS: High School Diploma or GED required College level nutrition courses highly preferred Basic office skills, including filing typing, computer literacy Bilingual in English and Spanish preferred Must complete required State training designed for Formula Certified WIC Certification Specialist and modules within 9 months of hire Prior WIC experience preferred Ability to work in a team environment Certified in Basic Life Support (BLS), American Heart Association Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Moderate activity; assist staff and monitoring flow. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.