Wireless Network Administrator

Wireless Network Administrator Information Technology & Engineering | Corporate Office - Las Vegas, NV Company Overview Smart City began more than 30 years ago and has evolved into the nation's leading telecommunications provider for convention centers and meeting facilities. We manage technology services for more than 3,000 events annually, including virtually every Fortune 500 company event and major tradeshow. From auto shows to national political conventions to world economic summits, Smart City provides the critical technology infrastructure that enables successful events. Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, technology, and Network Operations Center (NOC) teams, which provide 24/7 support and monitoring of Smart City's nationwide infrastructure. Position Summary The Wireless Network Administrator is responsible for the configuration, operation, monitoring, and troubleshooting of Smart City's enterprise and venue wireless networks. This position provides Tier 2 and Tier 3 technical support and works closely with internal teams, venue personnel, customers, and vendors to maintain reliable wireless services. The role has a strong focus on Cisco wireless technologies, high-density wireless environments, RF/site surveys, and onsite event support. Summary of Key Responsibilities Responsibilities and essential job functions include, but are not limited to, the following: Wireless Infrastructure Administration - Configure, maintain, monitor, and troubleshoot wireless LAN controllers, access points, WLANs, and SSIDs. Technical Escalation & Service Recovery - Provide Tier 2 and Tier 3 support for wireless incidents, outages, service requests, and escalations. Perform root-cause analysis and coordinate with internal teams, customers, vendors, and manufacturers to resolve technical issues. Cisco Wireless Platforms - Support Cisco Catalyst 9800 wireless controllers, including configuration, deployment, migrations, and software upgrades. Wireless Performance & Client Support - Troubleshoot wireless coverage, RF performance, connectivity, authentication, roaming, interference, and client issues. WLAN & Event Services - Configure WLANs and SSIDs for permanent, customer, event, and hotspot wireless networks. Network Services - Troubleshoot network services supporting wireless environments, including VLANs, DHCP, DNS, switching, routing, and 802.1X/AAA authentication. Site Surveys & RF Analysis - Perform onsite wireless site surveys to evaluate RF coverage, capacity, interference, and overall wireless performance. Use Ekahau site survey and wireless planning software to perform, analyze, and document survey results. Event Technology Support - Provide onsite technical support for major shows and events, including monitoring and troubleshooting wireless services in high-density, business-critical environments. Monitoring & Availability - Monitor wireless availability and performance and investigate alerts and service-impacting conditions. Maintenance & Lifecycle Support - Plan and perform wireless software upgrades, maintenance, infrastructure improvements, capacity planning, hardware lifecycle management, procurement, and support renewals using established change-management processes. Documentation & Standards - Maintain accurate network documentation, diagrams, standards, survey results, and procedures. Other duties as assigned. Qualifications Minimum Requirements Certifications: Active and current Cisco Certified Network Associate (CCNA) and Certified Wireless Network Administrator (CWNA) certifications are required. Cisco Wireless: Experience with Cisco wireless LAN controllers and Cisco access points. Wireless Surveys: Experience with Ekahau wireless site survey software and performing onsite wireless surveys. Technical Knowledge Required Working knowledge of TCP/IP, Layer 2/3 networking, VLANs, DHCP, DNS, routing, and switching. Solid understanding of Wi-Fi fundamentals, RF coverage, WLAN/SSID configuration, authentication, roaming, interference, and wireless client troubleshooting. Strong troubleshooting, root-cause analysis, and problem-solving skills. Excellent written and verbal communication skills. Preferred Cisco Catalyst 9800 wireless controllers. High-density wireless environments. Cisco ISE and 802.1X authentication. Large venue, convention center, or event wireless support. Special Competencies & Behaviors Professional and customer-focused, with the ability to work collaboratively across technical and operational teams. Ability to serve as a technical resource for wireless networking. Exercises sound judgment and initiative when resolving technical issues. Proactively develops technical knowledge and adapts to changing technologies. Demonstrates accountability, integrity, and consistent follow-through. Comfortable working in customer-facing environments and supporting critical events under time-sensitive conditions. Working Conditions Ability and willingness to travel approximately 15% to Smart City Networks locations, customer sites, and event venues. Required availability for extended onsite show and event support, including multi-day assignments as business needs require. Ability to work extended or adjusted hours to support major events, maintenance windows, and critical wireless incidents. Ability to participate in an on-call rotation as required. Additional Information As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check. Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at HR@smartcity.com or call 702-943-6000.