Workflow & Quality Assurance Associate

About this role Wells Fargo is seeking a Technology Engineering Associate, functioning as a Workflow & Quality Assurance Associate, within Global Payments & Liquidity (GPL) to support the SAFE-T Provisioning Team. In this role, you will support incoming work assignments, track inventory, and complete quality reviews to help ensure customer implementation requests are accurate and progress through established workflows on time. You will work closely with implementation coordinators, technical teams, and business partners while developing knowledge of transmission provisioning processes and systems. Previous GPL or transmission provisioning experience is not required. This is a strong opportunity for someone with experience in operations, workflow support, quality assurance, implementation support, or other detail-oriented environments who is interested in developing additional technical knowledge. In this role, you will: Support the assignment and tracking of incoming work based on established priorities and processes. Monitor assigned inventory, aging items, and deadlines to help ensure timely completion. Perform quality assurance and secondary reviews for accuracy, completeness, and adherence to procedures. Identify errors, missing information, or workflow issues and escalate or partner with appropriate team members for resolution. Maintain inventory and workflow information using Microsoft Excel and internal systems. Collaborate with implementation coordinators, technical teams, and business partners to support efficient work progression. Develop knowledge of transmission provisioning, customer implementation workflows, and supporting systems. Maintain process documentation, procedures, and job aids. Participate in cross-training and provide additional workflow or provisioning support as needed. Required Qualifications 6+ months of Technology Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications Experience supporting workflow, operational queues, inventory, or work assignments. Experience performing quality assurance, validation, secondary reviews, or other detail-oriented work. Experience in operations, implementation support, service delivery, production support, or a similar environment. Strong attention to detail with the ability to identify errors or incomplete information. Ability to organize and prioritize multiple assignments within established timelines. Working knowledge of Microsoft Excel, including tracking and maintaining operational inventory. Experience working with databases, workflow applications, case management systems, or similar tools. Ability to learn new systems, processes, and technical concepts. Strong communication, collaboration, and problem-solving skills. Job Expectations Hybrid work schedule with the ability to work in the office three days per week. This position is not eligible for Visa sponsorship. Locations: 550 S Tryon St; Charlotte, NC 401 Las Colinas Blvd W Bldg A; Irving, TX 600 S 4th St; Minneapolis, MN 2700 S Price Rd; Chandler, AZ Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $28.85 - $48.08 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 9 Nov 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.