Workforce Scheduler
YMCA of Central Maryland
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- Pay
- $18 to $20
- an hour
- Location
- Towson, MD
- Work style
- On-site
- Job type
- Contractor, Temporary
- Posted
- Nov 3
- 1 day ago
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Career path
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About the company
YMCA of Central Maryland
Health, wellness and fitness · 1,001 to 5,000 employees
What you'll do
- Take and process Associate calls and answer requests for leave and/or time off
- Inform Associates about schedule changes, additional shifts, and attendance policies
- Guide Associates through troubleshooting and navigating the internal workforce management system
- Review data to assist with continuous quality improvement
- Collaborate with the scheduling team to improve associate experience and family center operations
- Support Y Family Center operations as needed
What you need
- High School Diploma or equivalent
- Education: a high school diploma
Key skills
active listeningverbal communicationproblem solvingmultitaskmanage time effectivelydata informed decisionscustomer support
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Read the full posting here
POSITION SUMMARY:
The Workforce Scheduler manages internal customer calls/requests and
uses
a scheduling system to investigate, resolve, and document any identified workforce needs within
Y Family Centers departments and locations
.
ESSENTIAL FUNCTIONS:
Take and process Associate calls and provide accurate, satisfactory answers to their requests for leave and/or time off
Communicate with
Associates to inform them about any schedule changes, opportunities for additional shifts, attendance policies, etc.
Guide Associates through troubleshooting, navigating the internal workforce management system
Review data to assist with continuous quality improvement
Collaborate with scheduling team to improve
associate
experience and family center operations
Support Y Family Center operations as needed
Other duties as assigned
QUALIFICATIONS:
EDUCATION
High School Diploma or equivalent
EXPERIENCE
Experience working in call center or customer support role
Experience making data informed decisions
SKILLS
Strong active listening and verbal communication skills
Proficiency in problem solving
Ability to multitask and manage time effectively