ABA Clinic Administrator - Greensboro, NC

About the company

Kind Behavioral Health

Hospital & health care · 201 to 500 employees

What you'll do

• Serve as the face, the voice, and first impression of KBH 
• Be the initial point of contact with families seeking in-clinic ABA services or in-home services nearby 
• Greet clients at the front desk in a professional and friendly manner 
• Ensure that all persons entering clinic maintain HIPAA-required confidentiality and Sign-in upon entering 
• Manage email account, respond to administrative items in a timely and professional manner, and forward clinical questions to RBT supervisor or Clinic Supervisor, as appropriate 
• Answer phone calls and respond to voicemail messages accordingly (forward messages to staff, main office, etc.) 
• Facilitate inquiry phone calls and participate in “warm hand-offs” as needed. 
• Manage office mailbox and distribution of mail to personnel. 
• Maintain file and EMR organization under HIPAA regulations 
• Make copies, laminate documents, and send/receive faxes, as needed 
• Create materials for Clinical Staff to be used for clients during their programs 
• Ensure the clinic is ‘Tour Ready’ by completing routine walkthroughs (Daily, Weekly, and Quarterly) 
• Maintain clinic appearance to reflect a professional, clean, and safe environment 
• Monitor periodic maintenance needs (plumbing, electric, handyman, etc.) and schedule services, as needed. 
• Manage budget for community building and office supplies, conduct inventories of the clinic, and purchase necessary items 
• Uphold our cleanliness guidelines by ensuring clinic is being sanitized, organized, and deep cleaned. 
• Support scheduling within the clinic for last minute and future scheduling needs to ensure client consistency.
• Manage Client Shadow opportunities to continue client service consistency
• Work with Clinic Director to delegate tasks to team members as needed
• Support all Clinical Staff (RBT’s, BCBA’s, etc.) by assisting them when needed to ensure client safety and dignity are being met
• Advocating for their clients and Clinical Staff to ensure they have the necessary items to be successful 
• Manage technical equipment and assignment of data-collection tablets to clinical personnel
• Organize events for KBH staff and assist in outreach events in the community  
• Follow up with new hires for non-clinical support/questions 
• Work closely with the scheduling department to ensure smooth onboarding of both new team members and new clients 
• Be a consistent, positive presence and influence on team culture and morale 
• Coordinate ways to celebrate excellence and recognize team members for their accomplishments.  
• Maintain positive relationships with all clients and their families, prospective clients, clinical staff, prospective employees, fellow team members and referral source 

What you need

• The ideal candidate is energetic, organized, self-motivated, and able to work comfortably without continuous oversight.

Key skills

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