Account Representative - Norfolk, VA

Description DCM Services Account Representative Remote in Virginia | Full-Time | Non-Exempt The Opportunity As an Account Representative, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. You will be part of a supportive team that values empathy, accuracy, and professionalism. About DCM Services DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services. At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter. Benefits Paid time off, up to 5.85 hours bi-weekly Eight paid holidays Health, Vision, and Dental Insurance 401(k) Matching Employee Assistance Program Opportunities for advancement Requirements High School Diploma or GED Licensed Debt Collector (or ability to obtain licensure) Computer proficiency and the ability to learn new systems Key Responsibilities Generate outbound calls and field incoming calls Adhere to company policies, procedures, and client-specific requirements Uphold company information security and privacy responsibilities Accurately document accounts Negotiate payment arrangements and follow up as needed Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing What You Bring Goal-oriented mindset with strong organizational skills Courteous, empathic, and professional telephone manner Strong verbal and written communication skills Ability to multi-task effectively in a fast-paced, regulated environment Team-oriented with the ability to also work independently Why DCM Services? Competitive wages and great benefits — we invest in our people Meaningful work that requires true compassion and professionalism Collaborative, supportive team culture in a stable, established company Bonus-eligible role with performance recognition