Accounts Receivable & Collections Specialist at Metro Elevator

Job Title: Accounts Receivable & Collections Specialist at Metro Elevator Location: 265 High Street, Fl 6, Morgantown, WV 26505 - This is primarily an in-office role, with flexibility possible after training and demonstrated proficiency to work from home on Fridays. Overview: The Accounts Receivable & Collections Specialist is a full-time, high-impact supporting role. This position blends traditional accounts receivable and collections responsibilities for Metro Elevator's growing portfolio of divisions. This role is ideal for a driven, organized, and persuasive professional who enjoys solving problems, communicating confidently with customers, and taking ownership of results. The Accounts Receivable & Collections Specialist plays a critical role in maintaining healthy cash flow of Metro Elevator divisions. Employment Status/Expectations: Full Time Key Responsibilities (including, but not limited to): Accounts Receivable & Collections Manage day-to-day accounts receivable and collections activities across multiple Metro Elevator divisions Monitor aging reports and proactively pursue past-due balances through consistent, professional follow-up Communicate confidently and professionally with customers regarding invoices, payment status, and billing questions Navigate and assist with dispute resolution by coordinating with internal teams and customers Partner with division leadership and finance to escalate collection challenges when appropriate Post customer payments and assist with accurate cash application Reconcile customer accounts and identify discrepancies or unapplied balances Maintain clear, detailed documentation of collection activity and customer communications Prepare customer account histories for escalation as needed Note: Advanced collections, legal action, and enforcement are handled by senior leadership; this role supports but does not execute those actions. Desired Skills & Attributes Basic understanding of accounting fundamentals Highly organized with exceptional attention to detail and follow-through Persuasive, confident communicator -comfortable discussing payment expectations with customers Self-motivated "go-getter" who takes ownership of assigned accounts and outcomes Comfortable working in a fast-paced, multi-division environment Proficient in Microsoft Excel and accounting systems; quick to learn new tools and software Able to work independently while collaborating effectively with finance and operations leadership Adaptable and solution-oriented-comfortable supporting new divisions where processes are still evolving Compensation and Benefits: Salary commensurate with qualifications Medical, dental, vision, LTD, and life insurance Paid time off 401k plan with employer matching contribution Equal Opportunity Employer: Metro Elevator is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us at jodihart@metro-elevator.com. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis. Metro Elevator is proud to be an Equal Opportunity Employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally-protected status. Company History : Founded in 1987, Metro Elevator has been exclusively dedicated to maintaining, repairing, modernizing and installing elevator systems for over 35 years. Metro Elevator maintains commercial facilities in over 40 states nationwide serving every major industry, including automotive, hospitality, healthcare, finance, government, education, energy and tech. Metro Elevator is one of the top elevator companies in the United States and has been independently and employee-owned for our entire 37-year history. Each of our Metro Elevator Divisions is locally owned and operated, ensuring the highest level of responsiveness and care for elevator projects.