ACH Specialist - Electronic Banking

Do you enjoy solving problems, supporting customers, and ensuring critical financial transactions are processed accurately and efficiently? The National Bank of Indianapolis is seeking an ACH Specialist to support our Electronic Banking team. In this role, you'll support ACH operations while delivering outstanding service and technical support to both customers and internal partners. How You'll Contribute Provide outstanding customer service and technical support via phone and emailRespond promptly to customer inquiries, requests, and issuesTroubleshoot electronic banking and technology-related concernsExplain products, services, and technical information in clear, user-friendly termsProcess ACH returns, stop payments, disputes, change notifications, and unposted itemsRelease same-day ACH debit and credit files to the Federal ReserveLoad, process, balance, and maintain ACH and related electronic payment filesReview OFAC suspects, track international ACH items, and balance FedNow and RTP transactionsReview system reports to ensure accuracy and compliancePartner with internal departments to resolve issues and improve serviceSupport reporting activities and serve as backup for other Electronic Banking functions What We're Looking For High school diploma or equivalent required; some college coursework preferredBanking operations experience and knowledge of electronic banking products and services preferredStrong customer service, communication, and interpersonal skillsAbility to explain technical concepts clearly to a variety of usersStrong analytical, problem-solving, and organizational abilitiesAbility to manage multiple priorities and meet deadlinesHigh degree of accuracy and attention to detailProficiency with Microsoft Office and general computer systems; working knowledge of computer hardware, software, and networking technologies