Customer Service Representative - Float Teller

This position is the front line of our client experience. As a Customer Service Representative, you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Bank’s values and dedication to service. How You’ll Contribute Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all timesOperate a teller window efficiently, processing transactions accurately and timelyHandle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentalsProvide clients with clear, accurate information about accounts, products, and servicesMaintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-sellingEvaluate client needs and connect customers with appropriate team members or departmentsBalance cash and transactions daily, verifying totals with precisionMaintain working knowledge of the branch capture systemComply with all banking regulations, internal policies, and operational proceduresFollow security and confidentiality protocols to protect clients and the Bank from fraud or risk What We’re Looking For High School Diploma or equivalentSix months or more of cash handling experience preferred for entry-level candidatesExceptional attention to detail with a high degree of accuracyStrong communication and customer service skills with a professional demeanorExcellent interpersonal skills with the ability to engage effectively with individuals from diverse backgroundsBasic computer proficiency and familiarity with terminal systems You’ll Excel If You Enjoy working directly with customers and creating positive experiencesTake pride in accuracy, reliability, and follow-throughRemain calm, professional, and service-focused in a fast-paced environmentAre naturally observant and proactive in identifying client needsValue teamwork, accountability, and doing things the right way