Administrative Technician I - HR Help Desk - Akron FirstEnergy Headquarters

About the company

FirstEnergy

Utilities · 10,001+ employees

What you'll do

• Questions about benefits, payroll, timekeeping, or leave programs
• Employment verification or personnel record requests
• Updates to personal or employment information
• Employee relations concerns or workplace issues
• Requests requiring HR review, research, or follow-up
• Tracking the status of an existing HR inquiry
• Education:High school diploma or GED required; bachelor’s degree in human resources, Business Administration, or a related field preferred.
• Experience: Minimum of three years of administrative work experience required; HR administrative experience preferred.
• Skills:Advanced knowledge of administrative practices, procedures, and office support functions.
• Must pass the Company’s EEI Support and Administrative Selection System (SASS) test, if required.
• Proficiency with Microsoft Suites including: Outlook, Word, PowerPoint, and Excel; 
• Experience with SAP, Coupa, Oracle HCM, Intelex, FileNet, or related systems preferred.
• Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
• Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information.
• Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.

Keywords for your resumePro

The words this employer's screening is likely to look for.