Administrative Technician - Time Management

About the company

FirstEnergy

Utilities · 10,001+ employees

What you'll do

• Administer and support company timekeeping and workforce management systems.
• Review, audit, and process employee time records to ensure accuracy, completeness, and compliance with company policies and labor agreements.
• Monitor daily timecard activity and partner with employees and supervisors to resolve missing, incorrect, or exception time entries.
• Support attendance tracking, absence management, vacation administration, sick leave, and accrual programs.
• Review, validate, and process time-related transactions including schedule changes, overtime, premium pay, shift differentials, and leave requests.
• Investigate and resolve complex timekeeping discrepancies, system issues, and employee inquiries.
• Partner with Payroll to ensure accurate and timely payroll processing and reconciliation of time and attendance records.
• Perform audits and reconciliations of timekeeping, attendance, and payroll data to identify errors, trends, and compliance concerns.
• Generate, analyze, and distribute standard and ad hoc reports related to attendance, overtime, leave usage, and workforce metrics.
• Support administration of collective bargaining agreement provisions related to attendance, overtime, scheduling, and paid time off.
• Maintain working knowledge of applicable wage and hour regulations, company policies, and timekeeping procedures.
• Participate in testing, validation, and implementation of system upgrades, enhancements, and process improvements.
• Serve as a resource for employees, supervisors, and timekeepers by providing training and guidance on timekeeping processes and system functionality.
• Collaborate with Payroll, Human Resources, Benefits, Labor Relations, Compliance, and IT to resolve issues and improve operational effectiveness.
• Document procedures, maintain records, and ensure compliance with auditing and record retention requirements.
• Protect confidential employee and organizational information and maintain the highest standards of data integrity.
• High School Diploma or GED.
• Minimum of 3 years of experience in timekeeping, payroll administration, workforce administration, human resources operations, or a related field.
• Strong knowledge of timekeeping and attendance administration practices.
• Demonstrated ability to analyze data, identify discrepancies, and resolve issues independently.
• Strong customer service and interpersonal communication skills.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to manage multiple priorities while meeting deadlines.
• Strong organizational skills and attention to detail.
• Ability to handle confidential and sensitive information with discretion.
• Must successfully pass company Support and Administrative Selective System (SASS) testing.
• Experience with Empower, Kronos (UKG), Workday, SAP, Oracle HCM, or other workforce management systems.
• Experience supporting union-represented workforces and interpreting labor agreement provisions.
• Knowledge of payroll processing and wage and hour compliance requirements.
• Experience conducting audits and reconciliations of timekeeping and payroll data.
• Associate's degree in Business, Human Resources, Accounting, or a related field.
• Timekeeping and Attendance Administration
• Payroll Support and Reconciliation
• Analytical Thinking
• Problem Solving
• Attention to Detail
• Customer Service Excellence
• Data Integrity and Compliance
• Process Improvement
• Communication and Collaboration
• Organizational Effectiveness
• Time Management

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