Applications Specialist, Tube and Wire Forming Products

BE PART OF A MANUFACTURER LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others! Job Title: Applications Specialist, Tube and Wire Forming Products Department: Sales/Marketing FLSA Status: Non-Exempt Cost Center: US1000004M – Application Engineering Office Summary Under direct supervision of the Applications Manager, Lasertube, Press Brake and Flat Sheet, the Applications Specialist analyzes the customer’s application requirements and selects the equipment that would best fit their needs. Serve as a resource on technical expertise to his/her application within the department. Conduct demonstrations, applications tests on behalf of customers for Tube & Wire Forming applications. Provides advanced technical support to sales team members and the Applications Engineer. Makes decisions that influence the flow of work through other departments. Essential Functions The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position. •Establish oneself as a subject matter expert in their related field, and be able to provide technical expertise to Applications Engineer, Product Managers, and any other team members as needed. •Conduct tooling setup on Solutions Center Tube & Wire Forming machines. •Run sample parts per request of sales team members. •Provide technical expertise to other departments and teams within the Company to aid with project specifications and completion. •Development of Sales Tools for new features or machines. •Conduct customer software/machine demonstrations at the BLM GROUP USA facility (Solution Center) in Novi, MI and customer facilities. •Conduct training for customers at the Solution Center and customer facilities, including any issues encountered during facility visits. •Troubleshoot and correct customer applications issues as needed by management, either at the Solution Center or customer facilities. •Perform run-off acceptance tests, either at the BLM GROUP facility in Novi, MI or travel to the customer site as needed. •Development of Tube and Wire Forming Products machine/software demonstration parts/strategy. •Provide machine and software presentations at trade shows and other events as needed. •Maintain quality condition of Tube & Wire Forming machines. •Perform time studies and feasibility requests as needed. •Supports the Applications Engineer and Product Managers by providing advanced technical counsel and solutions to the customer’s specific technical issue. •Maintains a positive rapport, professional appearance, and business relationships with customers by providing outstanding customer service. •Travel to Italy 1-2 times per year to have continual training in software and hardware of BLM GROUP products. •Travel up to 50% as needed by management. •Commitment to this position for a timeframe of 3 - 5 years. •Overtime as necessary to complete workload as needed by management. •Other duties as assigned by management.