Applications Technician

BE PART OF A MANUFACTURER LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others! Job Title: Applications Technician Department: Applications FLSA Status: Non-Exempt Summary Under direct supervision of the Bender Area Installation Supervisor, the Applications Technician is responsible for assisting in the development of customer applications, mounting and verification of tooling, performing acceptance testing, providing customer support on new/existing applications, assisting in machine configuration suggestions, providing customer training. The Applications Technician will also support the Solution Center team in providing customer demonstrations, when needed. Lastly, assist in taking a customer’s concept to reality, while providing unparalleled customer service. Essential Functions The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position. •Assist in the development and validation of customer parts, including the creation and optimization of part programs. •Installation, set-up, and program machines & tooling required to perform the customer applications. •Perform machine installations at the customer sites. •Provide support to customers both during and after the sales process. •Solve minor technical issues found during the commissioning, tooling validation, acceptance, and/or installation processes. •Learn how to analyze customer drawings to determine the feasibility of an application utilizing BLM’s product offerings. •Learn to collaborate with Pre-Sales Applications and Sales team to suggest features, accessories, and/or software products to aid the customer in their application. •Learn how to conduct customer run-off acceptance tests at the Novi, MI location and eventually conduct these independently. •Installs and removes machine components as required, according to the BLM GROUP USA sales order. •Conducts customer training on the proper use and function of the Tube & Wire Forming Products. •Works to learn the internal procedures of BLM GROUP USA to assist in performing the required job functions to successfully complete Tube & Wire Forming Products projects. •Maintains a positive rapport and business relationship with internal and external customers by providing outstanding customer service. •Adhere to all safety protocols and guidelines to ensure a safe working environment. •Ability to travel 75-100% as required by management. •Other duties as assigned by management.