AR Collections Specialist

Description Title: Accounts Receivable/Collections Specialist Reports To: Accounts Receivable Supervisor Department: Accounting Location: Cincinnati, OH Position Status: Salary Exempt About DMG: Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.” DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits. Job Summary: The Accounts Receivable/Collections Specialist is a professional role responsible for managing complex accounts receivable portfolios, driving resolution of outstanding balances, and performing root cause analysis to prevent recurring issues. This position exercises independent judgment and critical thinking to resolve complex AR discrepancies, improve collection processes, and support overall cash flow performance. The role partners cross-functionally with internal stakeholders and external customers to identify underlying causes of payment delays, implement corrective actions, and strengthen account performance. What You'll Do: Manage and analyze assigned AR portfolio, proactively identifying and resolving complex aging issues. Conduct root cause analysis on recurring payment delays, disputes, short-pays, and unapplied cash to implement long-term solutions. Exercise independent judgment in evaluating account status, risk exposure, and appropriate resolution strategies. Lead collection efforts for high-value, escalated, or strategically significant accounts. Research and resolve billing discrepancies by collaborating with Sales, Billing, and other internal departments. Process credits and write-offs within established authority levels, ensuring compliance with company policy. Identify trends impacting collections performance and recommend process improvements. Maintain detailed documentation of account activity, resolutions, and action plans. Provide account status reporting and recommendations to leadership as needed. Perform additional duties and special projects as assigned to support departmental and organizational objectives. Other duties as assigned by management. What You Need: Minimum of 2 years of progressive collections or accounts receivable experience, including handling complex accounts. Strong working knowledge of general accounting principles and AR processes. Demonstrated experience conducting root cause analysis and resolving multi-layered billing or payment issues. Proven ability to exercise sound judgment and make independent decisions within established guidelines. Critical thinking and analytical skills. Intermediate to Advanced proficiency in Microsoft Excel. Excellent verbal and written communication skills with the ability to clearly articulate resolutions and influence outcomes. Ability to manage competing priorities in a fast-paced, high-volume environment. Demonstrated professionalism, resilience, and ability to maintain composure in challenging situations. Ability to manage the stress of a fast-paced environment. Ability to meet the in-person requirements of the team and/or business needs. What You'll Get: At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. Some of our many benefits include: Health, dental and vision coverage on day 1. Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting. Paid Primary and Secondary Caregiver leave. Employee Assistance Program to assist with everyday challenges. Paid time off to volunteer. Divisions Maintenance Group is an equal opportunity employer.