Associate Charter Broker

Position Summary:  The Associate Charter Broker is a developmental charter sales role designed to build the commercial, client-service, market, and business-development capabilities required for progression within Fraser Yachts Charter Retail. Working under the supervision of the Charter Director and a designated Mentor, the Associate will develop new charter opportunities, re-engage assigned contacts, support existing client activity, and progressively build an individual client portfolio while delivering the high level of service expected of Fraser. The role forms part of Fraser’s Charter Mentorship Program, which has an anticipated maximum duration of 24 months from full transition into the Associate Charter Broker role. Program duration and progression may vary based on business needs, performance, and Fraser’s decision-making. Key Duties & Responsibilities:  * Re-engage with and follow up on CRM contacts assigned to the Mentor, with the objective of developing qualified charter opportunities and generating new business. * Proactively identify, develop, and introduce new charter contacts to Fraser Yachts that are not already in the CRM, maintaining consistent and appropriate follow-up. * Support the Mentor with existing clients, prospects, charter enquiries, and ongoing commercial activity as requested. * Learn to respond to charter enquiries in a timely, professional, and client-focused manner and support the preparation of suitable yacht options and charter proposals. * Develop and maintain accurate client, prospect, and activity records in the CRM in accordance with Fraser processes. * Build knowledge of the superyacht charter market, Fraser’s charter fleet, cruising destinations, industry practices, and the end-to-end charter process. * Develop relationships across Fraser and the wider industry to support client service, lead generation, and future business development. * Participate in relevant client, networking, industry, and boat-show activities as requested and appropriate to the Associate’s stage of development. * Complete the objectives, activities, learning requirements, and KPIs established for the Mentorship Program. * Participate actively in scheduled progress reviews, coaching, and development activities and apply feedback to ongoing performance. Key Result Areas:  * Business Development & Lead Generation: Consistently generate and develop new charter leads, re-engage assigned CRM contacts, and maintain an active pipeline of qualified opportunities. * Client Development & Service: Support responsive, professional service to prospects and existing clients while progressively developing the skills required to manage charter relationships and build a personal client portfolio. * Commercial Performance: Work toward the personal transaction, new listing, and other commercial targets established for each stage or year of the Mentorship Program. * CRM & Pipeline Management: Maintain accurate, current records of contacts, activity, follow-up, and opportunities and demonstrate disciplined management of assigned and self-generated leads. * Learning & Development: Achieve agreed monthly learning objectives and demonstrate increasing knowledge of yachts, destinations, charter practices, client needs, and Fraser processes. * Mentorship Program Progress: Meet the objectives and KPIs established with the Mentor, participate in regular reviews, and demonstrate measurable progression in independence, judgment, client management, and business development capability. * Collaboration & Brand Representation: Work effectively with the Mentor, Charter Director, Charter Retail colleagues, and other Fraser teams while representing the Fraser brand professionally in all client and industry interactions. Key Performance Indicators:  KPIs will be established and periodically reviewed based on the Associate’s stage in the program and may include: * Number of new leads generated each month. * Number of Mentor-assigned leads actively handled each month. * Personal transaction and new listing targets for each program year. * Personal learning and development objectives for each month. Objectives and KPIs may be adjusted as the Associate progresses through the program or as business needs change. Key Interactions:  * Charter Director * Designated Mentor * Fraser Charter Retail Team * Clients & Prospective Clients * Yacht Owners, Captains, Central Agents & Industry Partners Knowledge, Skills & Attributes  * Strong interest in developing a career in luxury yacht charter sales and client relationship management. * Self-motivated, proactive, energetic, and comfortable working toward measurable commercial goals. * Highly organized with the ability to manage multiple contacts, enquiries, priorities, and follow-up actions. * Excellent verbal and written communication skills and a polished, professional approach. * Strong relationship-building, presentation, and networking skills. * High integrity, discretion, honesty, and sound judgment when working with clients and confidential information. * Client-service mindset with a commitment to responsiveness, accuracy, and attention to detail. * Ability to work collaboratively, receive coaching, and apply feedback in a developmental environment. * Ability and willingness to build knowledge of the superyacht market, charter fleet, cruising destinations, industry rules, standards, and business practices. * Proficiency with Microsoft Office and willingness to learn and consistently use Fraser CRM and other business systems. * Flexibility to support a global client base across time zones and to travel or attend industry events as business needs require. Progress and Development Formal progress reviews will generally be conducted with the Mentor approximately every two months to assess performance against agreed objectives and KPIs, review development progress, and establish next steps. Additional meetings may be scheduled as needed. The Associate Charter Broker role and Mentorship Program are developmental in nature. Successful completion may result in consideration for transition to a fully operative Charter Broker role; however, participation in or completion of the program does not guarantee promotion, a particular position, compensation level, or continued employment.