Bilingual Float Medical Receptionist

PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent — managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment. Reports To: Practice Manager FTE: Full-Time Affiliation: HS/Health Center Summary Job Description: Perform all medical receptionist functions at primary care and community-based health centers for underserved populations. The Medical Receptionist will report to the Health Practice Manager. The Bilingual, Spanish-speaking Float Medical Receptionist performs a wide variety of front desk duties across all Specialized Health Services health center sites, covering staff vacancies, leaves, call-outs, and periods of high patient volume. The Float Medical Receptionist must adapt quickly to each site's patient flow, providers, and workflows while maintaining a consistent emphasis on quality of care and customer service. Fluent in English and Spanish. The Float MA communicates directly with Spanish-speaking patients and families and supports language access at every site. The position must exemplify the core values and mission of the organization, exercising discretion, diplomacy, and tact in patient/staff interactions. Age/Patient Populations Served (Double-click on box to activate appropriate indicator) Age of Patient Population Served Pediatric (0 - 19 yrs) Adult (19 – 64 yrs) Geriatric (65 yrs & older) Nonage Specific Task (N/A) Population Bariatric Patients: BMI greater than 40, or greater than 35 with weight-related comorbidities Patient with exceptional communication needs Patient with developmental delays Patient at the end of life Patient under isolation precautions All Populations Essential Duties and Responsibilities: Responsible for all front Desk Functions in a Primary Care setting Schedule Appointments Schedule specialty and ancillary appointments Answer Phones Check in patients in EPIC Responsible for patient registration data entry Verify Insurance on Insurance Portals Fee-assess patients and collect copays Close cash drawer daily Reconcile all payments collected Daily Batching of encounter forms Complete Managed Care Referrals Obtain Pre-Certs when needed Log referrals in the tracking system Follow up for reports from specialists Arrange transportation when needed for patients Assist patients when needed Review patients' charts and encounter forms for completion Perform other duties as assigned PHMC Compliance Responsibilities: Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers, and Conflict of Interest Policies. Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified. Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job. Comply with the standards of the Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies' standards. Adhere to all PHMC Policies and Procedures. Knowledge of and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module. Job Requirements: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below must represent the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Skills: Knowledge of billing procedures and Insurance verification. Data Entry. Knowledge of medical terminology. Familiar with Managed Care Plans and Referral Process Extensive Organization Skills Must have a pleasant manner. Ability to manage and complete work assigned by several staff Must be flexible. Fluent in speaking Spanish EXPERIENCE: One to two years of experience in a medical office environment EDUCATION: High School Diploma or GED equivalent PHMC is an E-Verify and Equal Opportunity Employer