Part-Time Operations Coordinator - Food and Wellness Network

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment. SUBSIDIARY: Turning Points for Children (TPFC) PROGRAM: Food and Wellness Network (FAWN) ROLE TYPE: Part-Time JOB OVERVIEW: The Operations Coordinator for the Food and Wellness Network (FAWN) at Turning Points for Children handles purchasing and storage of food and supplies; handles service requests; greets clients during program hours, collects intake information; manages data; assembles packages for families; generates required reports; and provides additional support and data on an as-needed basis. The FAWN Operations Coordinator acts as the on-site task manager for all volunteers while at the pantry. This position reports to the FAWN Program Director. RESPONSIBILITIES: Food Distribution Manages on-site operations for FAWN pantries and liaises with site contacts when relevant. Orders food weekly, accepts deliveries, and assists with restocking supplies, including the breakdown of large volume purchases. Coordinates the packing of bags for other Turning Points programs and partners. Assists with calls to FAWN inquiring about the program; collects intake data, including name, number of family members, need, etc.; determines eligibility; schedules pantry appointments. Greets clients during distribution hours and ensures that all clients have completed intake before receiving pantry resources, if relevant. Collects and records data for FAWN (e.g., food purchased; donations received; households served; food distributed; etc.). Participates in arranging deliveries of in-kind donations to FAWN, sorting donations, and arranging the distribution of donations to FAWN clients as appropriate. Coordinates logistics for pop-up pantries when relevant. Volunteers Recruits a volunteer base to support pantry operations, including unloading and storing food donations, stocking pantry shelves, and staffing the pantry during open hours. Monitors, coordinates, and manages volunteers at FAWN pantries, including facilitating meetings and trainings. Orients new volunteers to all TPFC and FAWN pantry policies, procedures, and expectations. Program Support Develops social media content and communication material for FAWN. Supports partnerships with institutions, organizations, and programs that can provide resources and tools to FAWN clients based on their needs. Supports the Case Management program where needed. Administrative Attends mandatory training programs provided by Philabundance. Reports any problems/risk management issues to the FAWN Program Director. Participates in staff meetings, team meetings, and supervisory meetings as scheduled. Participates in the quality improvement process and training activities. Maintains coherence with Turning Points for Children’s vision, mission, and goals. Maintains the highest ethical standards in organizational operations and individual professional conduct. Performs other duties and projects as assigned by supervisor or executive management. SKILLS: Good interpersonal skills. Comfortable working in a fast-paced environment. Good organizational and problem-solving skills. Comfortable with conflict management and having difficult conversations. Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested. Skills in typing, basic computer operations, and Microsoft applications (e.g., PowerPoint, Excel, etc.). Comfortable working with numbers. Completes paperwork and other responsibilities in a timely and accurate manner; maintains an organized work environment. Able to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done. Culturally sensitive to the needs and diversities of multicultural communities. Able to meet the physical requirements of the position (managing food loading, storing food, and preparing food bags). PHYSICAL REQUIREMENTS: This position requires frequent standing/walking; lifting/carrying; pushing/pulling; bending/stooping; using arm, leg, and back muscles for extended periods; and unloading vehicles. EDUCATION: A bachelor’s degree is required EXPERIENCE: A minimum of two (2) years of experience related to hunger relief, food services, or social services is required. PHMC is an Equal Opportunity and E-Verify Employer.