Business Applications Analyst

Job Purpose: Responsible for providing experienced product knowledge and product understanding for Outage Management System (OMS), Computer‑Aided Dispatch (CAD), and Mobile Workforce/Field Services applications. The Business Application Analyst serves as a resource for applications requiring structured system methodologies and information technology. Provides first line resolution/analysis assistance for responsibilities of system health, maintenance, and continuous improvements of corporate applications. Provides regular product support, maintenance, configuration changes and patch updates along with project enhancements that align with the corporate strategies of OUC. Works with business representatives to deliver completely implemented solutions to end user community by leveraging best practices of the core applications. Responsible for developing programmatic solutions, testing solutions for accuracy with defined test plan, coordinate the implementation and completion of recommended specifications for all new systems, system changes, and problem corrections. Works with internal IT and vendor representatives to deliver completely implemented solutions to end-user community by leveraging best practices of the core applications. Primary Functions: Provide intermediate level expertise in assigned core business unit function including but not limited to: defect resolution, process improvement, data mining/gathering/quality assessment, reporting, data visualization, etc.;Consult with management in the area of assignment as the primary point of contact to coordinate and communicate status, functional requirements, project priorities, operational impacts;Serve as a key technical resources and point of contact for core business capability and product management to ensure synergies throughout all IT areas including IT Support, Business Integration, Tech Services (server, network, database, etc.);Collaborate in managing projects; assign, direct, train and inspect work; coordinate project activity, develop plans, and manage deliverables;Provide application analysis for Information Technology and client base;Investigate and analyze how the system processed transactions to determine system functionality is configured correctly and providing accurate results;Serve as a contact for end-users needing functional support and business process interpretation;Interface with functional users to define and document functional requirements for application software and reporting needs;Develop and maintain relationships with key users in each area to stay current with how they use the various systems within OUC and offer support and leadership to each area using core applications;Define and document system scope, current logical view, general requirements and proposed logical view using structured design and analysis techniques;Identify opportunities for improvement within the system, including making recommendations on how users can best utilize the product to accomplish their functional objectives; research and utilize new features of product (application);Identify opportunities for business unit work flow and business process improvements and make recommendations for such to management as needed; work with business units todeliver completely implemented solutions to end user community by leveraging best practices of the core applications;Work on moderate to complex business scenarios to ensure system processes transactions accurately;Evaluate business impact of errors and provide recommendations for solution through collaboration with business experts and developers;Evaluate existing and new system functionality and determine any requirements not met by the specific system and develop action plan to correct deficiencies;Guide and participate with the Programmer Analysts in understanding business needs and assist translation for detailed program specifications;Develop and maintain documentation regarding system functionality: Document all issues and their resolution; Review existing procedures and identify those that will change; Recommend any new procedures that must be instituted as a result of the system; Develop training material and conduct user training related to current and new systems; Develop, research and evaluate feasibility of alternatives to meet project/solution objectives and recommends optimal alternative;Develop documentation for new system functions and/or updates to existing system documentation;Collaborate with technical teams to identify solutions and lead design sessions with functional users and developers to define and document interface requirements;Design and execute test plans for integration and user acceptance tests; perform follow-up validation of corrected deliverables with the user community;Participate on technology services and vendor application upgrades, patching, testing, as well as production implementations;Follow triage, Software Development Life Cycle (SDLC), change management, and other IT processes in place to promote new/revised objects to all environments;Work with the IT Support Center, Programmer Analysts, System Administrators and software vendors to support and resolve software problems;Analyze, diagnose and troubleshoot system issues to identify root-cause and implement solutions to minimize or prevent occurrences;Contact software vendors to report, track, and resolve problems with their software products;Work on small, medium, and large scale projects as needed by OUC; lead small or medium projectsHandle scheduled on-call rotation responsibilities; and required shift work when needed including during hurricane season;Perform other duties as assigned.