Business Process Analyst, Consultant
Ascendiun
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- Location
- Rancho Cordova, CA
- Job type
- Full time
- Posted
- Oct 13
- 6 days ago
Career path
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About the company
Ascendiun
Hospital & health care · 2 to 10 employees
What you'll do
- Support member, broker, and provider phone teams with projects that impact frontlines.
- Represent Customer Experience across cross-functional teams to define project requirements and manage change and business readiness.
Key skills
change managementbusiness readinessrequirements
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Read the full posting here
The Customer Experience Program Management Team is responsible for managing agent requirements and readiness for projects and programs that impact Customer Experience. The Business Process Analyst, Consultant will report to the CE Manager of Program and Project Management. In this role you will support member, broker, and provider phone teams in delivering projects that impact frontlines. You will be required to work with multiple cross-functional teams as a representative of Customer Experience to define requirements and needs to make the project successful. This work is overwhelmingly project-based; performing change management and business readiness to ensure all front-line agents are prepared for incoming changes.