Business Process Optimization Analyst, Contact Center
Navy Federal Credit Union
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- Location
- Pensacola, FL
- Job type
- Full time
- Posted
- Nov 6
- 2 days ago
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About the company
Navy Federal Credit Union
Financial services · 10,001+ employees
What you'll do
- Analyze and improve business processes
- Evaluate workflows
- Identify improvement opportunities
- Support the implementation of process enhancements
- Collaborate with cross-functional teams to deliver measurable results
What you need
- 2+ years of experience in process improvement or business analysis.
- Intermediate understanding of business and operating environment.
- Experience in root cause analysis and problem-solving techniques.
- Experience in process documentation and standardization.
- Experience in cross-functional collaboration.
- Exposure to business case development and ROI modeling.
- Proficient in process improvement methodologies.
- Proficient in process modeling and workflow tools.
- Basic knowledge of data analysis and visualization techniques.
- Understanding of change management principles.
- Knowledge of business requirements gathering.
- Knowledge of performance metrics and KPIs.
- Project management skills.
- Bachelor’s Degree in Business, Operations, or related field or equivalent combination of training, education and experience.
- Master’s Degree in related field or equivalent combination of training, education and experience.
- Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.
- Monday - Friday, 8:00AM - 4:30PM
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
Key skills
process improvement methodologiesanalyzing business processescross-functional teams
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Read the full posting here
Responsible for analyzing and improving business processes to support operational efficiency, cost reduction, and service quality. Works with moderate supervision to evaluate workflows, identify improvement opportunities, and support the implementation of process enhancements. Applies foundational knowledge of process improvement methodologies and collaborates with cross-functional teams to deliver measurable results. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and techniques.