Care Coordinator

Care Coordinator – DDD / HCBS Services Location: Phoenix, AZ 85015 (In-Person) Job Type: Full-Time, Non-Exempt Schedule: Monday – Friday, 8:30 AM – 4:30 PM Reports To: Branch Manager Pay Range: $43,000-50,000 Why Join Endeavor DDD Services? Working at Endeavor DDD Services is an opportunity to make a lasting impact in the lives of individuals with special needs and their families. At Endeavor, we believe every person deserves dignity, respect, and compassion. We are looking for a high-energy, dedicated administrative professional who leads with heart, builds strong relationships, and takes pride in delivering high-quality, person-centered support. What We Are Looking For Heart for Service: A genuine passion for empowering individuals with developmental disabilities and supporting family caregivers. Communication Skills: Ability to communicate clearly, professionally, and empathetically across phone, text, email, and face-to-face meetings. High Organization: Strong attention to detail with the ability to manage multiple moving parts, deadlines, and documentation requirements. Problem-Solving Mindset: A proactive, calm approach to resolving service conflicts, scheduling challenges, or family concerns. Position Summary The Care Coordinator manages and coordinates Home and Community-Based Services (HCBS) for individuals with developmental disabilities and their families. This role serves as the central point of contact between members, Direct Support Professionals (DSPs), and state support teams-overseeing service delivery, conducting routine home visits, and ensuring full compliance with Arizona Division of Developmental Disabilities (DDD) standards. Key Responsibilities Caseload Management: Oversee and coordinate Home and Community-Based Services (HCBS)-including Attendant Care, Habilitation, and Respite-for assigned DDD members across [Insert City/Region] . Service Alignment & Monitoring: Ensure all delivered care directly matches authorizations and Person-Centered Service Plans (PCSPs), tracking utilization, member goals, and outcomes. In-Home Visits: Conduct regular, scheduled home visits to observe care environments, evaluate member satisfaction, and identify changing needs. Team & Family Liaison: Serve as the primary point of contact connecting families, Direct Support Professionals (DSPs), state support coordinators, and internal administrative staff. Staff Guidance & Support: Support field DSPs by answering questions, clarifying service goals, and resolving day-to-day service delivery issues. Compliance & Documentation: Maintain complete, accurate, and timely documentation adhering to Arizona Division of Developmental Disabilities (DDD), AHCCCS, and HIPAA standards. Advocacy & Problem-Solving: Address gaps in coverage, mitigate service disruptions, and advocate for resources that help members thrive in their homes and communities. Qualifications & Requirements Minimum Requirements Valid Level One Fingerprint Clearance Card (or eligibility to obtain prior to hire). Ability to pass a criminal background check & drug test Valid Driver's License, reliable personal vehicle, and active auto insurance. Understanding of confidentiality standards and HIPAA compliance. Technology proficiency, specifically with Google Workspace (Docs, Sheets, Gmail, Drive) and Apple/iOS devices. Preferred Experience Experience: Minimum of 1 year of experience as a Care Coordinator, Case Manager, or in an equivalent human services / healthcare role. Industry Knowledge: Prior experience working within Home and Community-Based Services (HCBS) or with the Arizona Division of Developmental Disabilities (DDD) system. Direct Support Background: Previous experience as a Direct Support Professional (DSP), Lead DSP, or Group Home Manager/Lead. System Familiarity: Working knowledge of Person-Centered Service Plans (PCSPs) and state-authorized service delivery models (Attendant Care, Habilitation, Respite). Equal Opportunity & Compliance Statement Endeavor DDD Services is an Equal Opportunity Employer. Employment is contingent upon meeting all applicable state, federal, and regulatory compliance requirements, including background screenings and necessary job-related credentials. Be a vital part of creating a more inclusive community. Apply today and grow your career with Endeavor DDD Services!