Front Office Coordinator

Front Office Coordinator (FOC) Location: Phoenix, AZ (In-Person) Job Type: Full-Time, Non-Exempt Schedule: Monday – Friday, 8:30 AM – 4:30 PM Reports To: Branch Manager Pay Range: $39,520 – $41,600 / year ($19.00 – $20.00 / hr) Why Join Endeavor DDD Services? Working at Endeavor DDD Services is an opportunity to make a lasting impact in the lives of individuals with special needs and their families. At Endeavor, we believe every person deserves dignity, respect, and compassion. We are looking for a high-energy, dedicated administrative professional who leads with heart, builds strong relationships, and takes pride in delivering high-quality, person-centered support. Position Summary At Endeavor DDD Services, our mission is to serve . We believe exceptional support starts with people who genuinely care-and as our Front Office Coordinator , you are the living expression of that commitment. Positioned at the heart of our Phoenix office, your service begins the moment a family or job applicant reaches out. You will serve as the welcoming face and primary point of contact for families seeking home care services, guide the recruitment and onboarding of Direct Support Professionals (DSPs), manage vital compliance and certification records, and keep daily administrative operations running seamlessly so our care coordination team and field staff can thrive. Key Responsibilities 1 . Service-First Front Desk & Client Engagement Welcoming Presence: Serve as the initial point of contact, warmly greeting visiting families, individuals, care team members, and job candidates. Phone Communication: Answer incoming phone calls, assist callers, answer basic service questions, and route detailed message notes to appropriate Care Coordinators. Family Support & HCBS Information: Provide compassionate initial information to prospective families inquiring about Home and Community Based Services (HCBS) and developmental disability supports. 2. DSP Recruitment, Onboarding & HR Support Onboarding & Intake: Guide new DSP hires through the onboarding packet, collect necessary identification/tax forms, and conduct initial administrative orientation. Background & Regulatory Screening: Initiate and track background checks, Central Registry clearances, and Fingerprint Clearance Card verifications prior to field placement. 3. Compliance, Certification Tracking & Records Management Personnel & Client Filing: Maintain organized, secure, and audit-ready digital and physical records for employees and clients in accordance with state guidelines. Certification & License Tracking: Proactively monitor employee certifications (CPR/First Aid, Article 9, Level 1 Fingerprint Clearance Cards, Direct Care Worker training, annual driver reviews) and issue timely renewal notices across internal systems and state portals like FOCUS. 4. Office Logistics & Facilities Maintenance Inventory & Ordering: Manage inventory and order general office supplies and reception materials as needed. Office Hospitality & Cleanliness: Ensure reception, lobby, conference rooms, and kitchen areas remain clean, organized, sanitized, and welcoming to guests. Qualifications Experience: 1–3 years of front office, reception, or administrative support experience (human services, HCBS/DDD, healthcare, or home care environment preferred). Technical Skills: Strong computer proficiency with experience in Google Workspace (Gmail, Google Docs, Sheets, Drive), state portals ( FOCUS ), web-based ATS/HRIS software (such as iSolved), and digital filing platforms. Service Mindset: Outstanding interpersonal communication skills with a compassionate, patient, and service-oriented approach toward families and staff. Bilingual Advantage: Bilingual fluency in English / Spanish is strongly preferred. Benefits & Compensation Competitive Pay: $39,520 – $41,600 annually Healthcare Coverage: Health, Dental, and Vision Insurance options Retirement: 401(k) Retirement Plan Work-Life Balance: Paid Time Off (PTO) and paid holidays Incentives: Employee Referral Bonus Program Be a vital part of creating a more inclusive community. Apply today and grow your career with Endeavor DDD Services!