Case Manager (Mental Health) - Mid City Commons

ALCOTT, A LEADING NONPROFIT AGENCY DEDICATED TO PROVIDING VITAL MENTAL HEALTH AND SUPPORTIVE HOUSING SERVICES TO LOW-INCOME ADULTS ACROSS LOS ANGELES COUNTY, IS SEEKING A COMPASSIONATE AND DEDICATED INTERIM HOUSING CASE MANAGER TO JOIN OUR INTERIM HOUSING TEAM. If you are passionate about helping individuals experiencing homelessness achieve stability and permanent housing, thrive in a collaborative environment, and believe in trauma-informed, client-centered care, this is an opportunity to make a meaningful difference in the lives of some of our community's most vulnerable individuals. KEY DETAILS Job Title: Interim Housing Case Manager Department: Interim Housing (Mid City) Reports To: Program Manager FLSA Status: Non-Exempt Work Setting: On-Site Location: Mid City, CA Schedule: Full-Time, Monday–Friday, 8:30 AM – 5:00 PM Salary Range: $23.00 - $26.00 per hour, DOE  WHAT YOU'LL DO: THE IMPACT YOU'LL MAKE As an Interim Housing Case Manager, you will provide comprehensive case management services to individuals residing in Alcott's interim housing programs, helping clients overcome barriers to housing while connecting them with essential community resources and supportive services. CLIENT ENGAGEMENT & INTAKE * Welcome New Clients: Meet with new program participants within 24 hours of admission to complete intake, provide program orientation, review house guidelines, and help establish a welcoming environment. * Build Trust: Utilize trauma-informed care and harm reduction principles to foster meaningful client relationships and encourage engagement in services. * Ensure Compliance: Complete required intake documentation within established timelines and coordinate with the Program Manager when exceptions arise. * Coordinate Care: Collaborate with Residential Aides and medical providers to support room assignments, medication delivery, and client needs during admission. CASE MANAGEMENT & HOUSING SUPPORT * Develop Individualized Plans: Complete assessments, develop personalized care plans, and support clients in achieving housing and personal recovery goals. * Provide Ongoing Support: Conduct weekly client meetings, monitor progress, address barriers, and document all services in CHAMP. * Connect Clients to Resources: Assist clients with obtaining identification, public benefits, medical care, transportation, employment resources, and permanent housing opportunities. * Advocate for Success: Coordinate appointments, communicate with service providers, and advocate for client needs throughout their housing journey. DOCUMENTATION & TEAM COLLABORATION * Maintain Accurate Records: Ensure client files, assessments, consent forms, and case notes remain complete, accurate, and current. * Monitor Progress: Provide regular updates to the Program Manager regarding client progress, challenges, and service outcomes. * Collaborate Across Teams: Participate in interdisciplinary meetings, review Residential Aide shift reports, and coordinate care with internal and external partners. * Support Program Operations: Complete 5x5 assessments, maintain required documentation, and perform additional responsibilities as assigned. WHAT YOU'LL BRING: YOUR QUALIFICATIONS EDUCATION AND EXPERIENCE * Bachelor's degree in Social Work, Psychology, Mental Health, Human Services, or a related field with at least one (1) year of experience working with individuals experiencing homelessness; OR * High school diploma or GED with at least two (2) years of relevant experience serving individuals experiencing homelessness. * Experience working with individuals living with serious mental illness, substance use disorders, or co-occurring conditions is highly preferred. * Military-experienced candidates are strongly encouraged to apply. SKILLS AND ABILITIES * Knowledge of trauma-informed care, harm reduction, crisis intervention, and housing-first principles. * Familiarity with public benefits programs, housing navigation, and community-based resources. * Strong communication, documentation, organizational, and advocacy skills. * Ability to effectively manage multiple clients and priorities in a fast-paced environment. * Proficiency using electronic documentation systems and Microsoft Office applications. ADDITIONAL REQUIREMENTS * Valid California Driver's License, acceptable driving record, and ability to meet Alcott's insurance requirements if driving is an essential job function. * Successful completion of Live Scan and background screening. WHY JOIN ALCOTT? Alcott is a compassionate, mission-driven organization making a real difference in the lives of vulnerable Angelenos. When you join our team, you become part of a community committed to stability, recovery, and social justice. * Meaningful Work: Help individuals experiencing homelessness achieve stability, improve their well-being, and transition into permanent housing. * Supportive Team: Work alongside experienced professionals who value collaboration, compassion, and excellence in service delivery. * Outstanding Benefits: 100% employer-paid employee-only Medical coverage, with family coverage and PPO plan options available at an additional premium, plus Vision and Dental coverage, a 403(b) retirement plan with a 6% employer match, paid vacation, and paid sick time. Alcott is an Equal Opportunity Employer and supports the Americans with Disabilities Act. We adhere to the Fair Chance to Compete for Jobs Act of 2019. Monday through Friday, 8:00 am to 4:30 pm