Client Service Specialist

GENERAL JOB DESCRIPTION Active member of the Wealth Management Group. Assists management team with account-related service, new business matters, account set-up and overall client service requests for MAI Wealth Management clients. MAJOR DUTIES AND RESPONSIBILITIES Responsible for all service-related matters to meet the needs and requests of Wealth Management clients and their accounts Responsible for new business processing of client accounts, on-boarding responsibilities associated with new accounts, and ongoing maintenance of the accounts Processes client requests for any money movement among client accounts Prepares MAI annual retainer, initial financial plan fee agreements, Investment Advisory Agreements, Investment Policy Statements, Private Asset and Outside 401k documents Processes the Wealth Managers’ requests to ensure proper billing specifications are set up for client accounts Bundles and delivers portfolio tax information to clients and accountants Maintains client accounts – including opening and closing client accounts, preparing transfer forms, address changes, maintenance of master account list Assists with preparing and processing client wire transfers Generates client correspondence to assist with account set up, client needs or queries Processes and submits quarterly and ad-hoc reporting to client via their preferred method (mail or email) Retains files and electronically track processes and documentation Updates Salesforce lists for various mailings and contact pieces (MAInsights, other general alerts, etc.) Works with Operations to set up client accounts or make needed changes to keep accounts in good order Coordinates client review preparation, scheduling, and Salesforce tracking to ensure timely completion and accurate review records Maintains team tracking files, including financial planning, new client AUM, vacation calendars, and related documentation Supports team administration, including biweekly staff meeting agendas, team lunch coordination, office mail, client check deposits, and UPS mailings Participates in projects, and other duties as needed EXPERIENCE/CREDENTIALS Bachelor’s degree and/or equivalent experience Client service experience in financial industry, such as brokerage and/or banking (2-6 yrs.) Solid working proficiency with Microsoft Office suite, including Excel, Outlook, Word (Mail Merge), Adobe, PowerPoint Financial analytical skills and knowledge of account structures and investments a plus Salesforce experience a plus COMPETENCIES Thrives in a fast-paced and dynamic team-based environment. Passionate about service for clients Maintains absolute confidentiality of all client information and safeguards client and company data; maintains high ethical standard in all practices. Driven and resourceful to find answers to client account requests. Ability to expedite and prioritize requests from clients and sales team for best execution. Strong organizational skills: ability to analyze, interpret data/instructions, and knows to ask questions. Organized, detail-oriented, and able to multitask and meet deadlines. Possesses industry business acumen. Strong verbal and written communication and interpersonal skills Tax, Banking, and Investment knowledge a plus Motivated to learn about all areas of the division and firm as part of a growing and fast paced team. Experience working on interdepartmental teams. Professional demeanor, superb work ethic, high level of personal ethics and integrity FEATURED BENEFITS: Medical Insurance Dental Insurance Vision Insurance 401(k) Health Savings Account Paid Maternity Leave Paid Parental Leave Tuition Reimbursement