Clinical Partnership Coordinator

About the company

Vanderbilt University

Higher education · 1,001 to 5,000 employees

What you'll do

• Develop and maintain strong relationships with healthcare organizations, clinical leaders, clinicians, preceptors, alumni, and other external partners.
• Conduct proactive outreach to prospective clinical partners and preceptors through telephone, email, professional networking, alumni engagement, events, and other relationship-development strategies.
• Serve as an accessible, responsive, and professional point of contact for VUSN clinical partners and preceptors.
• Maintain regular communication with existing partners to strengthen relationships and support long-term retention.
• Identify opportunities to expand existing partnerships and develop new relationships that increase clinical education capacity.
• Develop strategies to re-engage inactivate or underutilized clinical partners and preceptors.
• Collaborate with Clinical Affairs staff and faculty to identify specialties, geographic areas, and clinical experiences where additional partnership development is needed.
• Identify partner concerns and coordinate with appropriate VUSN personnel to facilitate timely resolution and a positive partner experience.
• Represent VUSN professionally at partner meetings, site visits, community events, professional gatherings, and other external engagement activities. 
• Maintain a comprehensive CRM database as the central source of information regarding VUSN clinical partnerships and preceptor relationships.
• Maintain accurate records of organizations, contacts, decision-makers, communications, relationship history, opportunities, commitments, and follow-up activities.
• Develop and maintain pipelines for prospective clinical partners and preceptors from initial identification through activate partnership.
• Establish consistent processes for documenting outreach, scheduling follow-up and tracking relationship activity.
• Use CRM data to identify inactivate relationships, prospective partners, geographic or specialty gaps, and opportunities for network growth.
• Develop and maintain dashboards and reports measuring outreach, partnership development, engagement, retention, and network growth.
• Promote  consistent CRM use and sound data-management practices throughout Clinical Affairs.
• Identify opportunities to use technology, automation, and data to improve partnership development, outreach, and relationship management.
• Manage and monitor the departmental budget associated with clinical partnerships, preceptors, and related engagement activities.
• Develop, document, and maintain standardized processes for payments to clinical partners and preceptors.
• Coordinate timely and accurate payment processing with appropriate university financial and administrative offices.
• Maintain accurate records of financial commitments, invoices, completed payments, outstanding obligations, and anticipated expenditures.
• Reconcile partnership expenditures against established budgets and provide routine financial reporting to Clinical Affairs leadership.
• Support forecasting of future clinical partnership expenditures and annual budget planning.
• Identify opportunities to simplify payment workflows, reduce administrative delays, and improve the payment experience for clinical partners.
• Maintain appropriate financial documentation and internal controls for support accountability and audit readiness. 
• Develop and implement strategies to recruit, engage, recognize, and retain clinical partners and preceptors.
• Coordinate preceptor recognition, appreciation, and engagement initiatives.
• Develop targeted communications and outreach campaigns for current and prospective partners.
• Collaborate with appropriate VUSN and Vanderbilt partners on marketing, communications, alumni engagement, and external outreach.
• Effectively communicate the value of partnering with VUSN to prospective clinical partners and preceptors.
• Gather structured feedback from partners and use finding to identify opportunities to improve the partnership experience.
• Help create a consistent, professional, and recognizable VUSN presence within the clinical community.
• Approach clinical partnerships through a customer-service lens, continually identifying ways to make partnering with VUSN easier, more responsive, and more valuable.
• Bachelor's degree from an accredited institution or relevant job experience is required.
• Masters or MBA preferred.
• Degree in business, marketing, healthcare administration, communications, public relations, or a related business-focused discipline strongly preferred.
• Two to four years of relevant professional, internship or co-op experience in business development, sales, marketing, account/relationship management, healthcare administration recruiting or related area preferred.
• Practical experience with Salesforce, Slate, HubSpot, Microsoft Dynamics 365, or a comparable CRM, including managing contracts, interactions, opportunities, follow-up, and data; strong proficiency with business technology and productivity tools.
• Excellent interpersonal, written, and verbal communication skills; strong organization, attention to detail, initiative, follow-through, adaptability, and ability to manage competing priorities independently.
• Must reside in or relocate to greater Nashville and maintain approximately 30% on-campus presence, with additional local meetings, site visits, networking, and partner engagement as needed.
• Relationship Development:  Enjoys meeting people, initiating conversations, developing rapport, and building lasting professional relationships.
• Initiative:  Actively identifies and pursues opportunities rather than waiting for direction.
• CRM Disciple:  Understands the value of CRM systems and consistently documents contacts, interactions, commitments, opportunities, and next steps.
• Business Mindset:  Understands customer experience, value propositions, relationship pipelines, follow-up, and measurable results.
• Technology Orientation:  Comfortable learning and using technology, data, automation, and emerging tools to improve work.
• Persistence:  Comfortable initiating outreach, following up consistently, navigating rejection, and continuing to pursue opportunities.
• Organization and Follow-Through:  Reliably tracks commitments, manages deadlines, maintains accurate records, and closes loops.
• Communication and Marketing:  Able to tailor messages to different audiences and communicate a compelling reason to partner with VUSN.
• Professional Presence:  Able to represent Vanderbilt effectively with clinicians, healthcare leaders, alumni, and community partners.
• Growth Orientation:  Demonstrates curiosity, adaptability, and a desire to develop new skills and assume increasing responsibility.

What you need

• Practical CRM experience is required.
• Candidates must reside in or relocate to greater Nashville; nursing or clinical experience is not required.

Key skills

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