Collections Specialist

Summary: The Collections Specialist is generally responsible for the management and collection all outstanding accounts receivables from customers. The Collections Specialist will also be responsible for other aspects of collections, resolving customer billing/account inquiries and cash application. This position reports to the Sr Collections Specialist. Responsibilities: Prepare and distribute weekly aging report to the management group. Monitor customer accounts for non-payments, delayed payments, and other irregularities. Identify issues attributing to account delinquency and discuss them with management. Communication to customers to encourage payment of delinquent accounts. Research and resolve payment discrepancies; Investigate and resolve customer queries and when necessary, negotiates mutually satisfactory resolutions. Assist Legal by generating customer statements, gathering invoices, and calculating default interest for default notices, external law firms and court proceedings. Assist Director of Treasury with the Credit Review process of all new leases by providing customer account status and payment history. Attend bi-weekly Accounts Receivable Review meeting with senior management. Retrieve all incoming customer cash receipts from multiple banks. Post and allocate daily customer payments to the correct accounts and receivable invoices in leasing system. Prepare and distribute daily cash receipts report. Initiate and setup cash transfers between various banks. Provide payment/cash receipt information or status upon request. Initiate refunds of deposits or over-payments on customer accounts. Assist in audit process. Liaise between customer and various Willis departments, including executive and senior management. Follow up as needed until resolved. Performs other duties as assigned. Qualifications / Requirements: Corporate collections experience is a must. Experience handling multiple cash accounts and currencies. Must be comfortable communicating with all levels of management. Must be able to quickly learn and grasp new tasks, ideas, and processes. Must be able to work autonomously, as well as in a team environment and take direction from multiple sources. Invoicing and cash application experience. Knowledge of MS Excel, Word, and electronic email skills are required. Be well organized, attentive to details and accuracy. Must have flexibility and a willingness to take on a variety of tasks. Excellent communication and record keeping skills required. Knowledge or experience of the leasing industry preferred. Travel/Misc.: Minimal. Here at Willis Lease Finance Corporation (WLFC), we are dedicated to fair hiring practices and diversity in the workplace. We are committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of WLFC to prohibit any form of discrimination or harassment based on race, color, age, national origin, religion, sexual orientation, sex (including pregnancy, childbirth, or related medical conditions), gender identity or gender expression, military or veteran status, physical or mental disability, genetic information, or any other status protected under applicable Federal, state or local law. WLFC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application processes. If you need assistance or an accommodation due to a disability, you may contact us at joinus@willislease.com. WLFC also offers a comprehensive benefit package to its eligible employees. This includes medical, dental, vision, 401(k), Roth 401(k), HSA in conjunction with a high deductible plan, life insurance, supplemental insurance, travel accident insurance, employee assistance program, short & long-term disability, employee stock purchase plan, employee education reimbursement plan, matching gift program, health and wellness plan, and paid time off. To Executive Search Firms & Staffing Agencies: Willis Lease Finance Corporation (WLFC) does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered WLFC property, and WLFC will not be obligated to a referral fee. This includes resumes submitted directly to any WLFC employee, including Hiring Managers, without contacting WLFC Human Resources Talent Acquisition Department.