Communications Co-op
Boston Beer Company
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- Location
- Boston, MA
- Work style
- Hybrid
- 3 days in office
- Job type
- Full time, Internship
- Posted
- Oct 9
- 10 days ago
Career path
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About the company
Boston Beer Company
Food & beverages · 1,001 to 5,000 employees
What you'll do
- Respond to consumer ("drinker") inquiries and contacts, delivering exceptional customer service experiences.
- Coordinate and fulfill goodwill shipments for consumers as appropriate.
- Analyze consumer feedback and contact trends to identify actionable insights for Brand and Quality teams.
- Create content for corporate brand social media and communication channels.
- Support internal communication initiatives through the creation, maintenance, and enhancement of BrewHub content.
- Assist with repurposing communications and messaging for various internal and external audiences.
- Track and report consumer insights and engagement trends.
- Support cross-functional reporting efforts by providing data-driven observations and recommendations.
- Collaborate with teams across the business to communicate key findings and support decision-making.
- Currently pursuing a degree in Communications, Marketing, Public Relations, Business, Journalism, or a related field.
- Must continue to be enrolled in school after the completion of their co-op.
- Must be 21 years of age or older.
- Strong customer service skills and a passion for creating positive consumer experiences.
- Excellent written communication skills with strong attention to detail.
- Effective time management and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable working independently and collaborating with cross-functional teams.
- Experience using CRM platforms or other customer relationship management systems.
- Exposure to Power BI or other data visualization and reporting tools.
- Social media content creation or community management experience.
- Hands-on experience delivering exceptional customer service while learning the unique tone and voice of multiple consumer brands.
- Exposure to data analysis and reporting, including translating consumer feedback into actionable business insights using tools such as Power BI.
- Experience creating and distributing internal communications across a large organization.
- Opportunities to develop content and copywriting skills for corporate and social media channels.
- Exposure to public relations communications, including adapting and repurposing press releases for different audiences.
- Experience collaborating with cross-functional teams and presenting insights that directly influence business decisions.
- Mentorship and professional development support from experienced communications and consumer relations professionals.
- The opportunity to contribute to a growing function that plays an integral role in both internal communications and external consumer engagement.
Key skills
consumer engagementcontent creationdata analysiscorporate communicationsdetail-oriented
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See full description on company page, apply now
Read the full posting here
We're looking for a motivated and detail-oriented Co-op to join our Communications & Consumer Relations team, supporting consumer engagement, internal communications, and brand storytelling initiatives. This 6-month co-op program offers a unique opportunity to gain hands-on experience in customer relations, content creation, data analysis, and corporate communications within a dynamic consumer packaged goods environment. The Co-op will contribute to projects that directly impact both internal stakeholders and external consumers.
This position is part of our 6-month Co-op Program, running from January 4, 2027 through June 25, 2027. The role follows a hybrid work model, with team members expected to work three days per week from our Boston Seaport Corporate Office and the remaining days remotely.