Contact Center Representative (HI or NV Remote)

ALOHA PACIFIC FEDERAL    CREDIT UNIONALOHA PACIFIC FEDERAL CREDIT UNIONHonolulu, Hawaii, United States
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Posted

10/7/2026

Employment

Full time

Range

$18 - $24/hr

Work style

Remote OK

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AI summary

Core responsibilities

The representative performs call center duties, including teller and member services for phone-in members. They must ensure all actions align with quality service objectives and credit union policies.

Requirements overview

Candidates should have at least six months of related experience or training, with a preference for call center experience. Applicants must be bondable under NCUA regulations and maintain good credit standing.

Key skills

Customer serviceCall center operationsTeller servicesMember servicesClerical processesAdministration

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Education requirements

professional certificate

About ALOHA PACIFIC FEDERAL CREDIT UNION

Industry

Financial Services

Employees

103

Type

Nonprofit

Size

51-200 employees

Building Lasting Relationships. That’s the enduring mission of Aloha Pacific Federal Credit Union − a mission that has been a guiding light for over 85 years.

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Job categories

Customer Service & SupportFinance & AccountingAdministrative

Description

$1,000 HIRING BONUS JOB SUMMARY Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures. QUALIFICATIONS EDUCATION AND/OR EXPERIENCE * One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience * Knowledge of and experience with customer service principles and practices * Administration and clerical processes * Six (6) months or more in a call center environment highly preferred BENEFITS * Paid medical, vision, drug and dental insurance * 12 paid holiday * 401k plan; 200% employer match on first 5% of pay * Paid time off * And may more Credit must be in good standing.   Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Requirements

  • •Customer service
  • •Call center operations
  • •Teller services
  • •Member services
  • •Clerical processes
  • •Administration

Benefits

  • •Medical insurance
  • •Vision insurance
  • •Drug insurance
  • •Dental insurance
  • •12 paid holidays
  • •401k plan
  • •Employer match
  • •Paid time off

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