Control Desk Specialist

Control Desk Specialist Vandalia, IL About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world. Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership. What Sets Us Apart Our work is complex, fast-moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action. Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other. At Odyssey, you are not just part of a company; you are part of building what comes next. The Role Work Model: Onsite Work Schedule: Full-time, approximately 40 hours per week; overtime may be required as scheduled. Travel Requirements: None Pay:$16-$17/hr Supervisory Responsibilities: No Reports to: Department Manager / Team Lead Summary / Primary Role The Control Desk Specialist is responsible for coordinating, prioritizing, and preparing order documentation to support accurate and efficient order fulfillment. This role reviews order information, verifies product and paperwork accuracy, prepares shipping documents, and ensures all client-specific processing requirements are met. The position also identifies and documents discrepancies for management review while maintaining effective communication between Shipping and Customer Service. What You'll Do We are seeking a detail-oriented and dependable Control Desk Specialist who can manage order documentation, maintain accurate records, and support daily warehouse operations. The ideal candidate is organized, comfortable working with computer systems and documentation, and capable of working independently in a fast-paced warehouse and production environment. Order Processing & Documentation Prioritize orders based on shipping methods and scheduled delivery dates. Review order information across forms and systems to ensure accuracy and completeness. Print and prepare required documentation, including Pick Tickets, Packing Lists, Labels, Bills of Lading (BOL), SDS, TDS, and Certificates of Analysis (COA). Quality Control & Compliance Audit products and accompanying paperwork to verify accuracy. Identify and document discrepancies for management review and process improvement. Ensure all client-specific order processing requirements are followed. Organize and assemble documents in the correct sequence and assign them to their respective order folders. Communication & Operational Support Maintain accurate order records and update required spreadsheets. Serve as a liaison between the Shipping and Customer Service departments. Assist with order closures and other operational tasks as needed. Support additional departmental duties and projects as assigned by the Department Manager or Team Lead. What You Bring Education High school diploma or equivalent required. Experience Previous experience in order processing, shipping and receiving, warehouse administration, or a related field is preferred. Experience reviewing and organizing shipping and order documentation is an advantage. Leadership & Experience Ability to work independently with minimal supervision. Self-starter with the ability to take initiative and manage priorities. Technical Knowledge Strong understanding of operating systems and order processing procedures. Familiarity with barcode scanners and scanning equipment is preferred. Knowledge of Good Manufacturing Practices (GMP) is preferred. Familiarity with Food Safety, Food Defense, and HACCP principles is preferred. Core Competencies & Skills Strong analytical and organizational skills. Excellent oral and written communication. Effective time management and attention to detail. Strong interpersonal and conflict management skills. Ability to work collaboratively as part of a team. Professionalism, punctuality, reliability, and personal accountability. Ability to manage multiple priorities in a fast-paced environment. Industry Experience Previous experience in warehouse, manufacturing, shipping, or distribution environments is preferred. Compensation & Schedule Details Base Pay: $17.00 per hour Bonus Eligible: No Commission Eligible: No Expected Hours of Work: Associates must work a minimum of 30 hours per week to maintain full-time status for benefits purposes. However, this position is expected to average 40 hours per week, with overtime required as scheduled. No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States. Benefits We offer a comprehensive and competitive compensation and benefits package, including: A choice of medical plans with FSA and HSA options Dental Insurance Vision Insurance Company-paid Life and Disability Insurance 401(k) Plan with Company Match Paid Time Off (PTO) and Company Holidays Employee Assistance Program Company Health & Wellness Program Discounts with Preferred Vendors Work Environment & Physical Demands This position operates in a warehouse and production environment with potential exposure to airborne particles, including dust, shavings, odors, and fumes, as well as temperature and noise fluctuations. The role routinely involves using barcode readers, scanning devices, bundling and bagging machines, heat sealers, staple guns, stretch wrap dispensers, strap tensioners, and other office equipment such as computers. The employee must be able to communicate effectively, read and comprehend English, and maintain the visual and auditory awareness necessary to work safely around moving equipment. Physical requirements include frequent use of hands and fingers for grasping, picking, and handling materials. The position may also require sitting, standing, climbing, balancing, stooping, kneeling, crawling, crouching, pushing, pulling, lifting, and carrying materials weighing up to 50 pounds. The employee may also operate equipment such as pallet jacks, forklifts, and banding tools. Safety-Sensitive Position This is a safety-sensitive position. Employment is contingent on passing a pre-employment drug screen, which includes testing for THC in accordance with company policy, and a criminal background check. Odyssey’s drug-free workplace policy applies regardless of state or local laws on cannabis use. Additional Information This job description provides a general overview of the expectations and basic duties of the position and is not a comprehensive list of all duties and responsibilities. The company may assign additional duties and tasks as necessary to meet business requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law. Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Visit us at: www.OdysseyLogistics.com/careers