Court Operations Associate, Ramsey County, Records Division

About the company

Minnesota Judicial Branch

Judiciary · 1,001 to 5,000 employees

What you'll do

• Locate and retrieve court cases and case filings and documents as needed.
• Respond to inquiries from attorneys, case parties, media, the public, and court employees regarding court records, filed documents, and hearing exhibits.
• Prepare and complete requests for copies of records, ensuring accurate and timely processing.
• Conduct document quality and security checks to ensure compliance with data protection regulations.
• Manage record retention, classification, sealing, and purging of case records in accordance with established rules, statutes, and procedures.
• Handle cash transactions, reconcile cash drawers, and maintain accurate records of financial activity.
• Answer telephone calls and inquiries from the public regarding cases in Ramsey District Court, providing accurate and timely information.
• Review reports and take necessary action to ensure compliance with court policies and procedures with a high-level of attention to detail.
• Provide excellent customer service to the public, attorneys, and case parties through various channels (in-person, phone, mail, and electronically).
• Process incoming and outgoing mail.
• Manage the digitization of Microfilm/Microfiche Rolls as needed.
• Graduation from approved high school or equivalent.
• At least six months previous experience providing excellent customer service in challenging situations.
• Demonstrated ability to handle multiple tasks while meeting a high customer service demand and a high level of accuracy.
• Adaptable and flexible.
• Ability to establish and maintain effective working relationships with others.
• Ability to learn computer programs and technology.
• Access to reliable internet connection while working remotely.
• Ability to work on-site at the Ramsey County Courthouse, 15 W Kellogg Blvd, St Paul, MN 55102.
• Effective customer service and interpersonal skills, with the ability to maintain a calm professional demeanor, diffuse difficult customer service interactions, and work respectfully with people from diverse backgrounds.
• Ability to communicate effectively, both verbally and in writing, as well as understand and follow verbal and written instruction;
• Ability and willingness to remain flexible and adapt to ever-changing priorities, procedures, and job assignments;
• Ability to handle records containing confidential, graphic and sensitive information;
• Ability to establish and maintain effective working relationships with co-workers, customers, judicial officers, justice partners and others;
• Ability to learn, adapt, and utilize new technology;
• Ability to take direction and maintain a professional and positive attitude through challenging circumstances;
• Ability to work under pressure in a high -volume, fast-paced work environment while assuring timeliness and accuracy;
• Ability to exercise independent judgment, organizational, and decision making skills;
• Ability to work independently and as part of a team to achieve desired results and commitments;
• Ability to communicate and work respectfully with people from diverse backgrounds.
• At least one-year of experience processing financial transactions, specifically handling cash and credit card transactions with the public.

What you need

• Dedication to providing excellent customer service
• Strong attention to detail
• Application of sound, quick, independent judgment

Key skills

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