Cover Receptionist

Cover ReceptionistLocation: BirminghamSalary: £14.24 per hour (including holiday) Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception – Cover Representative to join our team. As a Front of House Reception – Cover Representative, you will play a crucial role in providing professional and flexible reception cover when our permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants.Due to the nature of the role, the majority of shifts are offered at short notice. Applicants must be flexible and available to accept shifts with limited notice.Key ResponsibilitiesProvide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectationsBe the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional mannerRepresent key stakeholders with a knowledgeable and positive approachEffectively manage couriers, post, and all deliveriesConduct general administration tasksSubmit weekly reports on site activity as requiredBuilding Management:Develop effective relationships with clients, agents, and contractorsEnsure the reception area is impeccably presented at all timesMaintain pristine vacant spaces available for viewingCollaborate with property and facilities managers to ensure contractors carry out their duties effectivelyReport and manage issues through the correct processesPrioritize building securityDemonstrate a proactive approach to problem-solvingAdditional Tenant Experience:Read the local amenities file in the site notes to understand the area you are stationedBe aware of the site's added value/promotional events and be prepared to support as requiredSkills, Knowledge and ExpertisePositive attitude and a can-do spiritFlexibility and adaptability with a strong team spiritCalm under pressureUnderstanding of excellent customer service deliveryImmaculate presentation and engaging demeanourProactive with excellent communication skillsPC literate with the ability to learn new software and be socially media competentAdditional knowledge in building/facilities management is advantageousBenefitsContributory pension scheme / life assurance24 / 7 access to a virtual GP for you and your familyWellbeing resources: digital gym, nutrition planning, wellbeing podcastFinancial and legal information supportDiscounts and deals across multiple businessesReferral programmeLAH training academy