Receptionist

Front of House Receptionist — Premium Commercial BuildingLocation - BirminghamSchedule - Thursday and Friday | 8am - 6pmSalary - £13,988 per yearWe are looking for a warm, professional, service-minded Front of House Receptionist to create an exceptional first impression within a premium commercial office building. This is a highly visible role where you will be the face of the building, welcoming tenants, visitors and contractors, maintaining a polished reception environment and helping to create a positive and lasting impression for everyone who uses the building.You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front-of-house environment.In addition to the core front-of-house responsibilities, this role may also include supporting communication, occupier engagement, newsletters, Canva, events and added-value initiatives that enhance the overall tenant experience.Key ResponsibilitiesService Deliveryproviding a warm and professional welcome for tenants, visitors and contractorsmanaging busy periods confidently and courteouslysupporting the smooth running of reception, including visitors, contractors, deliveries and courierspreparing refreshments for guests where requiredsupporting minor building queries and directing issues to the right partiesmaintaining a reception environment that is organised, presentable and professionalsupporting added-value services and occupier experience initiatives where agreed for the buildingcarrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct processCommunicationcommunicating professionally with tenants, visitors, colleagues and service partnersproducing short update reports and handovers as requiredassisting with tenant messaging, notices and general building communication where requiredpreparing newsletters, occupier updates or promotional communications where requiredusing agreed communication tools, including Canva where appropriate, to support tenant engagementProfessional Standardsmaintaining high standards of presentation, conduct and reliabilityensuring consistent attendance and punctualityfollowing building procedures and supporting health and safety standardsrepresenting the building and LAH in a professional and positive manner at all timesIndependencemanaging the reception confidently on a day-to-day basisprioritising tasks effectively during busy and quieter periodsusing initiative and judgement appropriatelyescalating issues to the right person when neededliaising with contractors, cleaners, security and building management to help maintain standardsresearching and introducing suitable added-value ideas where agreedhelping to coordinate occupier engagement, pop-up or community initiatives where required using judgement to identify issues on site and escalate them appropriately to building management or service partnersSuccess in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.Who This Role SuitsThis role is likely to suit someone who enjoys:autonomy and ownershipinteracting with people throughout the dayvaried and fast-paced environmentsproblem solving and using initiativepresenting well and communicating confidentlybringing ideas and energy to the occupier experienceSkills, Knowledge and ExpertiseWe are looking for individuals who can demonstrate the following in practice:professionalism in presentation and communicationa proactive, organised and calm approachconfidence working independently without close supervisionthe ability to use email, basic reporting tools and Microsoft applications effectivelystrong written communication and attention to detailthe confidence to support communication and engagement activity where appropriateDesirable (Not Essential)Canva or similar communication toolsevents support or coordinationfamiliarity with a commercial building environmentexperience supporting occupier engagement, newsletters or added-value servicesExperience in front of house, hospitality, hotels, corporate services or similar customer-facing environments is welcome, but not essential. We are more interested in capability, behaviours and the ability to meet the standards of the role.This role requires a high level of reliability and punctuality.Attendance RequirementsThis is a site-based role and requires consistent on-site presence at the reception desk during operational hours. Remote or hybrid working is not part of this role.The role may involve lone working, with support provided by LAH and the client team. The role may also involve occasional support at another LAH site within a reasonable travel distance, where operationally required.Benefitspension scheme and life assurance24/7 virtual GP for you and your familywellbeing resources including digital gym, nutrition planning and podcast contentfinancial and legal helplinediscounts across multiple retailerstraining and development opportunities including access to the LAH Academyreferral programme