Critical Service Specialist

About the company

Emerson

Industrial automation · 10,001+ employees

What you'll do

• Provide application and technical support to our global sales teamsIn depth valve sizing and selection
• Field issue resolution
• Critical application knowledge
• Unique flow phenomena: Cavitation, Noise, Outgassing, 2-Phase, Super Critical, Flow Induced Vibration
• Act as the main technical point of contact for the Global Industry Sales teams to support critical valve sizing and selection, product positioning, troubleshooting, solution selling.
• Address unique challenges tied to actuator sizing, stroking speed requirements, sound power level calculations, material compatibility.
• Showcase our knowledge through articles in industrial magazines and abstracts at industry conferences
• Represent Emerson on industry boards and standards committees.
• Understand industry codes and standards and how that impacts valve sizing and selection
• Collaborate with strategic product business units on understanding of new products and positioning in critical applications
• Engage technical proposals and provide technical tiering approach based on customer specifications
• Mentor sales engineering teams through technical engagement and application training
• Resolve field issues and understand how the control valve affects the overall system
• Engage global sales network to share answers for technical challenges
• Present severe service valve solutions to our global customers through customer visits, training and technical seminars
• Someone who quickly takes actions in fact-changing, unexpected situations. Results oriented with attention to details. You are comfortable promoting technical background to provide solutions. Eager to learn new things, stay up to date on the latest valve technology.
• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. ​
• We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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