CSR HVAC Plumbing Electrical

NOW HIRING: CUSTOMER SERVICE ROCKSTAR ! Snappy Electric, Plumbing, Heating & Air | Marietta, GA Love helping people? Great at juggling a dozen things without losing your cool? We want to talk! At Snappy, we're looking for a Customer Service Representative (CSR) who brings positive energy, great communication skills, and a genuine desire to help people. We're a growing, locally owned electrical, plumbing, heating & air company, and our customer service team is the heartbeat of our operation. We're not looking for someone to just answer phones. We want someone who takes ownership, solves problems, and helps keep our customers and technicians moving! THE GOOD STUFF (BENEFITS!) 100% COMPANY-PAID HEALTHCARE! COMPETITIVE PAY based on experience MONTHLY BONUS OPPORTUNITIES! 2 WEEKS PAID VACATION to start Paid holidays 401(k) with company match $1,000 employee referral bonus Company events & team activities A locally owned company where you're a person, not a number! WHAT YOU'LL BE DOING Answer incoming calls and deliver an awesome customer experience Schedule service appointments for our HVAC, plumbing, and electrical teams Help coordinate dispatching and keep technicians productive Communicate with customers about appointment updates Make outbound calls for maintenance scheduling, membership renewals, and customer care Keep customer records accurate and organized Work closely with dispatch, technicians, and management to keep the day running smoothly Some days are busy, some days are crazy. We work together, have fun, and get it done! WHO WE'RE LOOKING FOR POSITIVE ATTITUDE! We can teach systems, but we can't teach someone to care. Excellent communication and customer service skills Organized, dependable, and comfortable multitasking Someone who takes initiative rather than waiting to be told what to do Comfortable with computers and learning new software Experience in HVAC, plumbing, or electrical customer service is a BIG PLUS! ServiceTitan experience? Even better! At least 1 year of customer service experience preferred WHY SNAPPY? We're big enough to offer great benefits and career opportunities, but small enough that your contributions actually matter. We take care of our customers, support our employees, and believe hard work should be recognized and rewarded. If you're dependable, motivated, and enjoy being part of a team that takes pride in what they do, we'd love to meet you! Full-Time | In-Person | Marietta, GA APPLY TODAY AND COME SEE WHAT MAKES SNAPPY DIFFERENT!