Customer Care Coordinator

CUSTOMER CARE COORDINATOR Quest International, Inc. | Irvine, California Pay: $20.00–$24.00 per hour DOE (Depending on Experience) Employment: Full-Time, Temp-to-Hire Location: Irvine, CA — 100% Onsite Schedule: Monday–Friday, 8:00 AM–5:00 PM, with meal and rest breaks provided in accordance with California law. WHAT'S IN IT FOR YOU? * Grow: Build your career in customer service and field service operations. * Collaborate: Work directly with customers, field technicians, and internal teams. * Develop: Gain experience with service scheduling, customer support, and business systems. * Impact: Help customers receive timely service while keeping operations running smoothly. * Stability: Join an established global technology services company. ABOUT QUEST INTERNATIONAL For more than 40 years, Quest International has supported medical device manufacturers, healthcare organizations, OEMs, and technology customers through repair, field service, logistics, and technical support solutions. WHAT YOU'LL DO * Answer incoming customer calls and respond to service inquiries. * Create, update, and maintain customer service tickets and work orders. * Coordinate field technicians and schedule customer service appointments. * Monitor open requests and follow up until resolution. * Provide customers with service updates, appointment information, and technician arrival details. * Professionally handle customer questions, concerns, and service issues. * Maintain accurate customer information in ERP, CRM, and service-management systems. * Prioritize customer requests based on urgency and service requirements. * Communicate with field technicians, customers, and internal departments. * Maintain accurate records and follow established service procedures. WHAT YOU NEED TO QUALIFY * Strong customer service and professional communication skills. * Comfortable answering customer calls throughout the workday. * Basic computer proficiency, including Microsoft Outlook and Excel. * Strong organization, attention to detail, and follow-through. * Ability to multitask and manage changing priorities. * Ability to handle challenging customer situations professionally. * Availability to work onsite in Irvine, Monday–Friday, 8:00 AM–5:00 PM. Preferred Experience * Customer service or call center experience. * Scheduling, dispatch, or service coordination. * ERP, CRM, ticketing, or service-management systems. * Administrative support or order processing. * Experience supporting technicians or field service operations. Training is available for company-specific systems and procedures. COMPENSATION — WHAT DOES DOE MEAN? DOE means "Depending on Experience." Quest International offers $20.00–$24.00 per hour for this position, plus applicable overtime. Example: A candidate with basic customer service experience may receive a different starting offer than someone with several years of service dispatch, scheduling, and CRM experience. Starting pay is based on relevant experience, qualifications, demonstrated skills, and internal compensation guidelines. BENEFITS & PERKS Quest International offers eligible employees benefits, including during the temp-to-hire period: * Medical, dental, and vision insurance * 401(k) retirement plan * Life insurance and AD&D coverage * Short-term and long-term disability insurance * Critical illness and hospital indemnity insurance * Accident insurance * Voluntary supplemental life insurance * Healthcare Flexible Spending Account (FSA) * Dependent Care Flexible Spending Account (FSA) * Career development and professional growth opportunities Benefits are subject to plan eligibility, enrollment requirements, coverage effective dates, and applicable employee contributions. WHO WE'RE LOOKING FOR We're looking for someone who enjoys helping people, staying organized, and solving customer service problems. The ideal candidate is friendly, dependable, comfortable communicating by phone, and able to manage multiple customer requests while maintaining accurate records. Previous experience in field service coordination is helpful, but candidates with strong customer service and administrative backgrounds are encouraged to apply. READY TO START YOUR QUEST? If you enjoy helping customers, working with a team, and keeping service operations organized, we'd love to hear from you! Quest International, Inc. www.questinc.com [http://www.questinc.com/] EQUAL EMPLOYMENT OPPORTUNITY Quest International is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, skills, experience, and business needs without unlawful discrimination. Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.